Contact Puget Sound Trip Planner Customer Service

Why should I report an Issue with Puget Sound Trip Planner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of King County Metro Transit to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Incredibly useless, especially considering that their busses are never ontime to begin with.Samsung OS Update Crashes App It used to be useable for me, but once I accepted the recent Samsung software update I no longer am able to even open the app.

2. I do not wish for I or others to have their work or appointments hindered by lacking a reliable bus schedule and route to their destination.Unusable. On launch, the app crashes and closes instantly (after uninstall/reinstall, etc).

3. Fix it and I'll update my rating.Never accurate... When a bus is running more than a couple minutes behind it falls off the list like it showed up.

4. If metro was smart they would fund one bus away.The planner gives good information on all modes of public transpotation unless there are planned reroutes or alerts.As I write this review, there is a parade rerouting at least 5 routes.

5. Major debugging needed.Mostly I like this app but there's one issue that infuriates me because it creates unnecessary and time-consuming difficulty when I'm trying to plan a trip.

6. Arrived at 8:10 for an 8:12 bus which showed on time... Bus never came (people at stop had been there before me) at 8:14 the bus falls off the timeline.

7. Same app when I downloaded years ago.....time to do some work over there!crashes everytime I even open the app.

8. If it starts working as expected, attempting to view the trip on the map crashes the program.

9. When I'm entering a location the app will suddenly fill in a location that's NOT where I'm trying to go, before I can finish typing my desired location, and I have to undo this erroneous location, that has nothing to do with where I want to go, and very cautiously retype my location.

10. I try to use the trip planner to go from one address (my work) to another (home) and the plan trip button is greyed out.

11. The one redeeming feature is that it shows some options that Gmaps doesn't (and doesn't show some options Gmaps does).

1. Fix Puget Sound Trip Planner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Puget Sound Trip Planner: Restarting the app will resolve most errors.
2. Update the Puget Sound Trip Planner App. Here is how:
   1. On Android goto PlayStore » Search for "Puget Sound Trip Planner" » Open Puget Sound Trip Planner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Puget Sound Trip Planner » click "UPDATE".
3. Clear Puget Sound Trip Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from Puget Sound Trip Planner servers.
   1. On Android, goto Settings » Apps » Select "Puget Sound Trip Planner" » click Storage » click "Clear Cache".
4. Check Puget Sound Trip Planner app permissions. If any of these permissions required to use your device's features are disenabled, Puget Sound Trip Planner might not work.
5. Uninstall and reinstall Puget Sound Trip Planner. If nothing else has worked, completely uninstall Puget Sound Trip Planner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Puget Sound Trip Planner not working

2. Fix Puget Sound Trip Planner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Puget Sound Trip Planner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Puget Sound Trip Planner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Puget Sound Trip Planner may not be able to connect to the Internet when running in the background.