Published by Cityway Canada on Nov 30, 2023

Report an issue with Triplinx.
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Why should I report an Issue with Triplinx?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Cityway Canada to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Triplinx

1. Triplinx is designed to provide information on trips using transit (combined with walk, cycle, or drive) as well as cycling or walking for the entire trip.

2. If you need help planning your trip on public transit, check your local transit agency's website or use another journey planning website or app, such as Citymapper, Google Maps, Apple Maps, Moovit, Transit, Transit Now or TransSee.

3. Triplinx is the official trip planner and transportation information resource for the Greater Toronto and Hamilton Area (GTHA).

4. This version now offers integrated real time transit departure information throughout the application along with several other enhancements.

5. The real-time information is currently available for TTC (bus and streetcars only), HSR, YRT, MiWay, Burlington, Brampton and Grand River Transit .

6. Planning your trip is easy – simply enter your starting location and where you want to go, and Triplinx will tell you how to get there.

7. Any customer information collected through Triplinx will be securely deleted once Triplinx is shut down.

8. You can customize your trip plan using the options such as maximum walking distance or mode of transportation.

9. As of January 10, 2025, the Triplinx app and website will be permanently shut down.

10. In order to be guided, the geolocation functionality of the application requires the express prior consent of the user to be geolocated.

11. We've been continuously improving Triplinx to serve you better.

Triplinx Customer Insights

1. The buses that are suppose to come sometimes "disappear" and then the next one will be 20-45 minutes away.The simple route I found on Google Transit with 1 transfer between UP Express and the Subway does not appear in the app.

2. Just still not showing live bus locations.LATEST UPDATE!! Well, after uninstalling and reinstalling a few more times last week, I thought I'd keep the Triplinx icon out of my TRANSIT folder and put it right on my homescreen.

3. Save yourself the headache and get a larger transit app.The App worked even better than the Transit App for quite some time until the last 1 to 2 months when it stopped working.

4. Planning a trip to and from a place is straightforward and the live tracking works most of the time.

5. Some problems: manuevering the map portion when viewing your trip line is a cumbersome task, sometimes it tells you a bus isn't coming or changes to "not coming" when the bus is coming.

6. In the list you can see earlier trips, but when you want to look at the stops for a certain route, it won't let you go back to some of the trips, happening now.It was working really well before.

7. As it is, you need to have Google Maps available as a backup in case you lose your trip.

8. Better than nothing I guess, lots of room for improvement.It happens far too often that the trip I'm currently taking suddenly becomes "no longer available", even if I'm currently taking that trip.

9. I've switched to a transit app that covers the whole world and still it's far more useful in the surrounding Toronto area, and especially more so when venturing into Toronto itself.

10. Anytime I try to enter an address in the "From" or "To" boxes, it automatically crashes and closes the app asking if I want to send feedback with the error details or if I want to close the app.

11. Does not update in real time - must do a full app refresh to get the latest times.

Steps to Troubleshoot & Fix Triplinx Issues

1. Fix Triplinx Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Triplinx: Restarting the app will resolve most errors.
  2. Update the Triplinx App. Here is how:
    1. On Android goto PlayStore » Search for "Triplinx" » Open Triplinx » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Triplinx » click "UPDATE".
  3. Clear Triplinx app cache: Clearing cached data will force your app to retrieve the latest data directly from Triplinx servers.
    1. On Android, goto Settings » Apps » Select "Triplinx" » click Storage » click "Clear Cache".
  4. Check Triplinx app permissions. If any of these permissions required to use your device's features are disenabled, Triplinx might not work.
  5. Uninstall and reinstall Triplinx. If nothing else has worked, completely uninstall Triplinx then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Triplinx not working


2. Fix Triplinx Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Triplinx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Triplinx not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Triplinx may not be able to connect to the Internet when running in the background.

Reported Issues