Contact Kwit Customer Service

Why should I report an Issue with Kwit - Quit smoking for good!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kwit SAS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But hey, they keep improving so why not? ;)I tried the free version and liked it so when my credits ran out for diary entries I purchased a subscription but I haven't been able to enter a diary entry since.

2. I would have been willing to pay about $15-$20 for this thing, which is in line with what similar apps are charging.This app is being a HUGE help so far in my attempt to quit.

3. I was able to input my information for the date I'd started cutting down and the cigarettes I'd smoked (one at a time though, very repetitive and took awhile.) I was really hoping there would be a game to help pass the time.

4. Some perosnalised coaching and motivation, guidance on quitting, functions (like the widget or shake for craving) that work seamlessly, proper historical tracking of cig/sub use (with graphs, etc), more intuitive user interface, and so on.

5. I've tried re-installing the app and re-starting my data but still can't input diary entries - which is the main purpose of a paid subscription.

6. Until they fix this I'd recommend keeping your money.I am using the paid version of two different quit-smoking apps and I had high hopes for this app.

7. This would have been a private email but when you click the 'contact us' or 'suggest a feature' link in the app it opens up your email client, inserts the subject and generates a ticket I.D. Perfect.

8. It's an awesome app and I love the concept, I just wish the paid portion didn't lock so many useful and likely very motivating features behind such a high cost.

9. This is okay, I suppose, and the information is useful ("you just got rid of the nicotine in your blood by 50%" and suchlike), but it does feel a bit like a flash-card game in pre-school.

10. The "daily check-in" thing which asks "how are you feeling" seems totally pointless and quite annoying to me: it doesn't really give any good options and doesn't do anything with the info you give (I have turned it off).

11. (I haven't relapsed so I don't know if it keeps track of cigs smoked, but some reviews have suggested it doesn't do that, either).

1. Fix Kwit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kwit: Restarting the app will resolve most errors.
2. Update the Kwit App. Here is how:
   1. On Android goto PlayStore » Search for "Kwit" » Open Kwit - Quit smoking for good! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kwit » click "UPDATE".
3. Clear Kwit - Quit smoking for good! app cache: Clearing cached data will force your app to retrieve the latest data directly from Kwit servers.
   1. On Android, goto Settings » Apps » Select "Kwit - Quit smoking for good!" » click Storage » click "Clear Cache".
4. Check Kwit app permissions. If any of these permissions required to use your device's features are disenabled, Kwit might not work.
5. Uninstall and reinstall Kwit. If nothing else has worked, completely uninstall Kwit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kwit not working

2. Fix Kwit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kwit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kwit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kwit may not be able to connect to the Internet when running in the background.