Contact Alex AI Customer Service

Why should I report an Issue with Alex AI – Quit smoking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alex Therapeutics to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Recognizing when it went from "this makes me feel better" to "wow I feel dizzy, sick, and generally terrible" was significant for me.Was working well... now it's hung up on the loading screen and disabling data brings up the "We'll be back in a few minutes." Which it's been over 10 hours now.... Edit* Reset phone, cleared cache and data.

2. AI could be studied to improve habits as it records why you smoke & how you're feeling to understand patterns and triggers to tackleSeems like a good idea for an app, but should have some more things available, like habit hacks, for free even using ads.

3. 7 days doesn't seem like a lot of time to decide.Caused more stress by showing me every cigarette I smoked the whole time I had the app.

4. Possibly add-on a manual log feature to counter these issues.It does actually work, but part of it working is you have to have the drive to actually WANT to change.

5. They could at least offer your first 3 days free so you can see what the app is all about before you buy into it, im not going to put my credit card into a random app just to get features that should already be offered for free.

6. It's a whole app using basically positive reinforcement training to help you quit!Good UI but not effective even if you got the paid version.

7. I do not mind paying for the app but I was not able to try the app out first without giving my credit card info and Im just not comfortable that.

8. Then I made up my mind that I want to heal my lungs, save my money, and set a good example.

9. It helped me quit smoking along with nicotine replacement therapy and counseling sessions.

10. Has alot of good information and cool updates on progress thoIt really works.

11. But it does work and does work in a way that doesn't make you feel bad if you slip up once or twice.

1. Fix Alex AI Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Alex AI: Restarting the app will resolve most errors.
2. Update the Alex AI App. Here is how:
   1. On Android goto PlayStore » Search for "Alex AI" » Open Alex AI – Quit smoking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alex AI » click "UPDATE".
3. Clear Alex AI – Quit smoking app cache: Clearing cached data will force your app to retrieve the latest data directly from Alex AI servers.
   1. On Android, goto Settings » Apps » Select "Alex AI – Quit smoking" » click Storage » click "Clear Cache".
4. Check Alex AI app permissions. If any of these permissions required to use your device's features are disenabled, Alex AI might not work.
5. Uninstall and reinstall Alex AI. If nothing else has worked, completely uninstall Alex AI then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Alex AI not working

2. Fix Alex AI Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Alex AI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Alex AI not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Alex AI may not be able to connect to the Internet when running in the background.