Contact Metro de Madrid Official Customer Service

Why should I report an Issue with Metro de Madrid Official?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Metro de Madrid, S.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. also the zone system is a bit confusing for example I think going to the outlet is zone 2 maybe but very hard to figure out!!Useless app since last update (15/Feb/2023) as app doesn't open due to errors (Samsung S21FE)Doesn't offer route planner like Barcelona metro does.

2. Only used once and was waste of time as used Google maps after that to find stations around attractions.Good app for tourists; it helps you get a grab of the chaos that's called Madrid's public transport! Sometimes it's a bit heavy to load and that's why I've rated it with 4 stars, since when on the go, you need this to respond asapWhat happened with the map station by station? I had to use a map at the wall as this app is just showing me a path to go walking.

3. Most phones support NFC these days, used by Google Pay/Wallet and Apple Pay so why not let the phone pay for the transit ride and let you through the gates?why the app cannot replace the transport card? everything is already there, it is integrated with ticket system already.Probably the worst app for metro ever.

4. Why does metro app needs storage permission?It was a perfect app but now it doesn't show the stops when I choose route.

5. Last month it still worked.Needs to support storing metro card data.

6. You're far better downloading a metro map in pdf format...I have traveled to different cities in Europe i think this nothing compared to other cities.

7. ok app but I'd like to buy a pass on this so I can have it ahead and connect to my phone.

1. Fix Metro de Madrid Official Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Metro de Madrid Official: Restarting the app will resolve most errors.
2. Update the Metro de Madrid Official App. Here is how:
   1. On Android goto PlayStore » Search for "Metro de Madrid Official" » Open Metro de Madrid Official » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Metro de Madrid Official » click "UPDATE".
3. Clear Metro de Madrid Official app cache: Clearing cached data will force your app to retrieve the latest data directly from Metro de Madrid Official servers.
   1. On Android, goto Settings » Apps » Select "Metro de Madrid Official" » click Storage » click "Clear Cache".
4. Check Metro de Madrid Official app permissions. If any of these permissions required to use your device's features are disenabled, Metro de Madrid Official might not work.
5. Uninstall and reinstall Metro de Madrid Official. If nothing else has worked, completely uninstall Metro de Madrid Official then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Metro de Madrid Official not working

2. Fix Metro de Madrid Official Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Metro de Madrid Official be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Metro de Madrid Official not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Metro de Madrid Official may not be able to connect to the Internet when running in the background.