Contact Safer Illinois Customer Service

Why should I report an Issue with Safer Illinois?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of University of Illinois to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My phone can't operate in cold temperatures meaning I cant even access the app at all during the winter, but it's the only way to get into my classes.I was having the same issue that other reviews mentioned, where I couldn't sign in with my NetID and would get stuck in an infinite loop.

2. It seems to be mostly working with respect to integration with the on campus saliva testing, doesn't drain my battery, and has been released in time to save some lives.

3. That will be a tremendous problem for work tomorrow.At first, 10 days ago, it worked fine, but then it it lost my information and test results.

4. Feel free to followup for details.Update: Re-downloaded the app and set Google Chrome as default web browser when running the setup, things seem to be working now.

5. EDIT: Updated to 2.27. Features that previously worked, no longer do....Runs extremely slow and I often have to load the pass before I leave the house unless I want to arrive late to my lectures waiting for this to boot up.

6. I uninstalled it, restarted my phone, and reinstalled it--several times and now it is stuck in the same loop noted by the first reviewer.

7. Test result took about 20 minutes to appear on the app after downloading, but everything seems to be working great now!It's a work in progress.

8. Edit: You can allow users to hide just the persistent notification by creating it as a custom notification category.

9. Hopefully future versions will cut down on some minor bugs regarding manual test result entry and integration with SwiftKey.

10. The issue has resulted in loosing access to buildings even though I was tested yesterday, and should have access.You can make the app runs normal again by reinstall.

11. The private key was stored as a QR code image on phone during the first installation.

1. Fix Safer Illinois Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Safer Illinois: Restarting the app will resolve most errors.
2. Update the Safer Illinois App. Here is how:
   1. On Android goto PlayStore » Search for "Safer Illinois" » Open Safer Illinois » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Safer Illinois » click "UPDATE".
3. Clear Safer Illinois app cache: Clearing cached data will force your app to retrieve the latest data directly from Safer Illinois servers.
   1. On Android, goto Settings » Apps » Select "Safer Illinois" » click Storage » click "Clear Cache".
4. Check Safer Illinois app permissions. If any of these permissions required to use your device's features are disenabled, Safer Illinois might not work.
5. Uninstall and reinstall Safer Illinois. If nothing else has worked, completely uninstall Safer Illinois then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Safer Illinois not working

2. Fix Safer Illinois Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Safer Illinois be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Safer Illinois not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Safer Illinois may not be able to connect to the Internet when running in the background.