Contact Banxy Customer Service

Why should I report an Issue with Banxy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Natixis Algérie to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Receive your payment card and chequesat home and access all your bank accounts wherever you are via your phone, it is now possible. - Manage your CIB and VISA cards: personalize the limit, make a temporary or definitive card opposition, re-edit your password ...

2. Banxy, the first mobile bank in Algeria, launched in 2018 by Natixis Algeria, an international bank established since 1999. New !

3. Exclusively on Banxy: open a bank account in a few minutes, without moving, with a simple video selfie, photos of your documents.

4. Opening a bank account in Algeria has never been easier and faster.

5. Without income conditions, without paperwork, without time constraints and above all without having to move way from where your are!

6. What are you waiting for?

7. Download the app now to take advantage of the many benefits that Banxy has to offer!

1. I'm trying to close an accounts since 4 months and till now still in progress! Last advice, it's not about technology only, train your agents before pushing them face to customers.The recent history of my account doesn't appear ,most of the time! It is completly blank! I realize that no transactions has been done during the month, but it is no reason for the past transactions to disappear from the dashboard! This issue has been raised many times from users, but no actions have been made so far...I like the app and appreciate its practicality, therefore don't disappoint your users.I have spent 3 month to setp a simple account.

2. The integrated keyboard is a nightmare, and the customer service is the worst on this planet.I have more than a year using the app I really got nothing to say it's just amazing!I cannot log in, it stops where I should get a code to confirm my phone number, I don't get that codeStuck in the process of sending my documents to activate my account.

3. Not bad for the first algerian ebank, you took banking into another level in Algeria, i just hope to see new features on the app ,and maybe the ability to reset or recover the security question without having to contact the support, and hopefully a new advanced, refreshing, professional and smoother design.

4. Keep buildingUntil now, I have not encountered a problem using the application, waiting for the full activation of the account and the long experience to judge itThe worst bank experience I ever had and I don't recommend it to anyone.

5. They have serious problems in handling clients complaints, and some agents are not professional at all (I got call cuf off twice!).

6. Even though I was right or wrong they shouldn't asked me that question (was about to send and receive money from the US.

7. Have a look at Paysera.I can't even register an acount because the "continue" button won't workThe login method is torture.

8. I uninstalled and reinstalled the app as requested from client support agent but nothing changed.

9. The application itself is OK, but their customer service is catastrophic.

10. Beside they have asked me to change my personal details over email.

11. The app overall deserves 1 star as it's not native and forces you to use their keyboard.

1. Fix Banxy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Banxy: Restarting the app will resolve most errors.
2. Update the Banxy App. Here is how:
   1. On Android goto PlayStore » Search for "Banxy" » Open Banxy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Banxy » click "UPDATE".
3. Clear Banxy app cache: Clearing cached data will force your app to retrieve the latest data directly from Banxy servers.
   1. On Android, goto Settings » Apps » Select "Banxy" » click Storage » click "Clear Cache".
4. Check Banxy app permissions. If any of these permissions required to use your device's features are disenabled, Banxy might not work.
5. Uninstall and reinstall Banxy. If nothing else has worked, completely uninstall Banxy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Banxy not working

2. Fix Banxy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Banxy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Banxy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Banxy may not be able to connect to the Internet when running in the background.