Published by DICK'S Sporting Goods on Nov 13, 2024

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Why should I report an Issue with DICK'S Sporting Goods?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of DICK'S Sporting Goods to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DICK'S Sporting Goods

1. DICK’S Sporting Goods gives you exclusive access to offers, ScoreCard points tracking, rewards, and access to all the gear you need.

2. Move: Earn ScoreCard points for achieving your activity goals each day by integrating with Apple Health, Garmin, Fitbit and MapMyRun.

3. You’ll find all the sporting goods you need for football, baseball, soccer and more, plus the latest sports apparel and footwear.

4. Shop: Shop anytime, anywhere or find a store near you.

5. Hit daily goals just by walking/moving!

6. Get Rewards: Manage your ScoreCard, scan Rewards and track your points.

DICK'S Sporting Goods Customer Insights

1. Thanks for listening.Not only is this one of the worst apps I've ever used, if you didn't notice they went from X minutes of activity to 10,000 steps in order to get three points.

2. It added several minutes to my visit because I had to search all over when I turned my screen off.Have loved this app for the MOVE and adding to points for my SCORECARD.

3. Constantly crashes and sends me back to the home screen, and any time I try to check out and actually spend money, it gets me all the way to billing information only to kick me back to my cart view after I've typed in my card info.

4. However, I don't really want the app to take up space on my phone if I cannot access it.My wife told me to get this app to link my fitbit to it for rewards through the MOVE program.

5. However, I have tried multiple times to access my account but continue to get the message about email or password being incorrect.

6. The engineers have utterly failed to deliver the most basic of functions: trust that the buttons I press work.I downloaded this app for their "move" feature.

7. The DICKs page where you link a tracker device to your account doesn't work.

8. It is supposed to work in conjunction with Fitbit, Garmin, and the Under Armour Map My Fitness apps.

9. So I went to check my order history to ensure it didn't go thru.

10. It doesn't save the last thing you were looking at if you change your screen.

11. Sounds great, except the MOVE program linking to the fitbit won't work.

Steps to Troubleshoot & Fix DICK'S Sporting Goods Issues

1. Fix DICK'S Sporting Goods Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DICK'S Sporting Goods: Restarting the app will resolve most errors.
  2. Update the DICK'S Sporting Goods App. Here is how:
    1. On Android goto PlayStore » Search for "DICK'S Sporting Goods" » Open DICK'S Sporting Goods » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DICK'S Sporting Goods » click "UPDATE".
  3. Clear DICK'S Sporting Goods app cache: Clearing cached data will force your app to retrieve the latest data directly from DICK'S Sporting Goods servers.
    1. On Android, goto Settings » Apps » Select "DICK'S Sporting Goods" » click Storage » click "Clear Cache".
  4. Check DICK'S Sporting Goods app permissions. If any of these permissions required to use your device's features are disenabled, DICK'S Sporting Goods might not work.
  5. Uninstall and reinstall DICK'S Sporting Goods. If nothing else has worked, completely uninstall DICK'S Sporting Goods then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DICK'S Sporting Goods not working


2. Fix DICK'S Sporting Goods Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DICK'S Sporting Goods be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DICK'S Sporting Goods not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DICK'S Sporting Goods may not be able to connect to the Internet when running in the background.

Reported Issues