Published by Virtuagym Professional on Mar 27, 2024

Report an issue with Gateway Region Y.
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Why should I report an Issue with Gateway Region Y?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Virtuagym Professional to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Gateway Region Y

1. PLEASE NOTE: YOU NEED A GATEWAY REGION YMCA ACCOUNT TO ACCESS THIS APP, AND MUST BE 13 YEARS OF AGE OR OLDER.

2. Select workouts online and synchronize them with your app to workout at home or in the gym while keeping track of your progress.

3. Begin your journey to a healthier lifestyle and let YMCA help you along the way.

4. AS ONE OF OUR Y MEMBERS, YOU'LL GET IT FOR FREE!

5. From strength to weight lifting, this app acts as your own personal trainer guiding and giving you the motivation you need.

Gateway Region Y Customer Insights

1. A more robust ability to actually track and eventually download my activity history would be much more meaningful.If what you uploaded is not the gym you want to use, for the map to work (to choose your preferred gym), you have to uninstall this app, then reinstall it for the other YMCAs to show up.

2. 2) Would be nice to make a bigger difference in the look of the reserved vs open timeslots.Made other programs on my phone start crashing.

3. 1) It would be nice for the Shared Lane options to show the number of shared lanes still available, as my wife and I both sign up for a shared lane.

4. Please fix this glitch so no other members have the same issues if using more than one facility.Great app but have couple minor suggestions.

5. If only one shared slot remains, we dont know until the other attempts to get theirs and fails.

6. Increasing color of times and names instructors would be helpful.Previous app was better it was easier and faster to use and view I could check the schedule for any YMCA without having to add it to my club list.

7. it would be better if it were Open gym starts at 11am-445pm.The app needs work and/or a good tutorial.

8. That was a pain because I tried, then the staff tried to get it to work on my phone until we gave up and did the reinstall.

9. Reinstalling the other programs (including email) did not fix the problem.

10. However, When you fee the tone for the schedules it would be nice if the duration of the schedules were given by the hour instead of mind.

11. The feature of sending out "awards" and "badges" for the least activity is insulting and reminds me of giving kids trophies for just showing up.

Steps to Troubleshoot & Fix Gateway Region Y Issues

1. Fix Gateway Region Y Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gateway Region Y: Restarting the app will resolve most errors.
  2. Update the Gateway Region Y App. Here is how:
    1. On Android goto PlayStore » Search for "Gateway Region Y" » Open Gateway Region Y » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gateway Region Y » click "UPDATE".
  3. Clear Gateway Region Y app cache: Clearing cached data will force your app to retrieve the latest data directly from Gateway Region Y servers.
    1. On Android, goto Settings » Apps » Select "Gateway Region Y" » click Storage » click "Clear Cache".
  4. Check Gateway Region Y app permissions. If any of these permissions required to use your device's features are disenabled, Gateway Region Y might not work.
  5. Uninstall and reinstall Gateway Region Y. If nothing else has worked, completely uninstall Gateway Region Y then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gateway Region Y not working


2. Fix Gateway Region Y Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gateway Region Y be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gateway Region Y not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gateway Region Y may not be able to connect to the Internet when running in the background.

Reported Issues