Contact S-Bahn Berlin Customer Service

Why should I report an Issue with S-Bahn Berlin?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of S-Bahn Berlin to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please add a home page for the user to choose...just like in the BVG app! Then the evaluation follows.Does not warn you when something on your planned route changes...took us to a station just to find out one train was cancelled, had to go back for half to the last station we exchanged trains at...Not in English.

2. Maybe that wasn't the case 2 years ago but now this app provides English language too.Ich hatte schon per Mail geschrieben dass Sie bitte die Öffnungsseite weglassen... diese gefühlten 5sec nerven.

3. Not suitable for tourists who don't know German.USELESS for tourists, as no English choice 😕Would not be nicer if you had a bathroom at every stationVERY DISAPPOINTED WITH THE TIME ON THE APP VICE THE TIME AT THE BUS STOPIn fact I really like this useful App.

4. I was using it in German version but this year I changed my phone setting to English and now this app is in English too.

5. Bitte fügen Sie eine Home-Seite hinzu, die der Nutzer wählen kann...genauso wie in der BVG-App! Danach folgt die Bewertung.

6. 🧐.. 🙄.. 😁 I had already written by email that you should please omit the opening page... these felt 5 seconds are annoying.

7. It was showing changes when it wasn't even shown on the station displays.

8. Because for work I had to travel always to Berlin with S-Bahn and as far I remember was this app the most reliable source of information.

9. I am using this app sice 2015 (or when ever it was released.

1. Fix S-Bahn Berlin Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart S-Bahn Berlin: Restarting the app will resolve most errors.
2. Update the S-Bahn Berlin App. Here is how:
   1. On Android goto PlayStore » Search for "S-Bahn Berlin" » Open S-Bahn Berlin » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for S-Bahn Berlin » click "UPDATE".
3. Clear S-Bahn Berlin app cache: Clearing cached data will force your app to retrieve the latest data directly from S-Bahn Berlin servers.
   1. On Android, goto Settings » Apps » Select "S-Bahn Berlin" » click Storage » click "Clear Cache".
4. Check S-Bahn Berlin app permissions. If any of these permissions required to use your device's features are disenabled, S-Bahn Berlin might not work.
5. Uninstall and reinstall S-Bahn Berlin. If nothing else has worked, completely uninstall S-Bahn Berlin then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing S-Bahn Berlin not working

2. Fix S-Bahn Berlin Server issues & Internet Connection

1. Check network connection: An unstable Internet will make S-Bahn Berlin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to S-Bahn Berlin not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, S-Bahn Berlin may not be able to connect to the Internet when running in the background.