Contact FlixBus Customer Service

Why should I report an Issue with FlixBus: Book Bus Tickets?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FlixMobility GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Important information, such as delays or changes concerning the bus stop, will be shared with you via push notification or a text message, so you won't miss any information.

2. Choose your desired connection, enter your passenger information, choose your preferred payment method, and pay for your ticket.

3. You can access your trip information and ticket anytime via your phone and can follow your bus’s location.

4. With FlixBus, you are guaranteed a seat with a comfortable and adjustable backrest, extra legroom, private power outlets, and we have toilets on board.

5. Onboard services are subject to availability: more information about our services on the bus can be found in our FAQs.

6. Time will fly by with our great selection of movies, e-books, games, and audiobooks in the FlixBus Onboard Entertainment Portal.

7. Every ticket includes 1 free carry-on bag on board and 1 free suitcase or travel bag.

8. You can find more information concerning rules and costs in our FAQs.

9. During the trip, you can use our free Wi-Fi and buy some snacks and drinks from our drivers.

10. With FlixBus, you can travel throughout Europe at affordable prices and are ensured a safe journey.

11. Bicycle spaces are also available – just choose the option you need during the booking process.

1. The only offer I could access inside the app was to provide a "voucher" (which wouldn't get me to where I needed to go!), and it had a mandatory $20 "cancelation fee" for the trip, even though THEY WERE THE ONES WHO CANCELLED MY BUS an hour before it was suppose to leave AND LEFT ME STRANDED ON A SIDEWALK IN SEATTLE.It would be great if when booking a trip I could actually see the entire months calendar.

2. Once I set up an account, it would not let me see other locations easily.It's great and cheap... unless you're having payment issues.

3. the drivers always do their very best to make sure I get where i need to go, as long as they have the ability to help me.I've been using this app for a few years now with no issues.

4. The service is great I just wish communication and app notifications were better for routes to ease with the stress of travel.

5. Company has multiple service departure/arrival locations, but app will not tell you where they are by address without going thru ticket purchase process.

6. I have had great experiences with flixbus years ago so I'm unsure what has happened recently.The bus either arrives hours late or leaves early.

7. It does not make a very good decoration for the app, just in case there was any confusion or questions the developers were not quite sure about.The app doesn't show you where the bus is which can be frustrating when it's running late.

8. I sincerely hope that there are some major changes but, until then I wouldn't advise any friends or family to use this service.App is clumsy and incomplete.

9. Not gonna be using this anymore simply due to this unethical behavior.I think its a good deal and flixbus is simply amazing for us.

10. In the case that it leaves early, there are no options to change tickets and customer service is very lax and uncooperative.

11. no issues on any of my trips, even when my own lack of planning and coordination made it totally reasonable to expect huge catastrophic issues.

1. Fix FlixBus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FlixBus: Restarting the app will resolve most errors.
2. Update the FlixBus App. Here is how:
   1. On Android goto PlayStore » Search for "FlixBus" » Open FlixBus: Book Bus Tickets » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FlixBus » click "UPDATE".
3. Clear FlixBus: Book Bus Tickets app cache: Clearing cached data will force your app to retrieve the latest data directly from FlixBus servers.
   1. On Android, goto Settings » Apps » Select "FlixBus: Book Bus Tickets" » click Storage » click "Clear Cache".
4. Check FlixBus app permissions. If any of these permissions required to use your device's features are disenabled, FlixBus might not work.
5. Uninstall and reinstall FlixBus. If nothing else has worked, completely uninstall FlixBus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FlixBus not working

2. Fix FlixBus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FlixBus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FlixBus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FlixBus may not be able to connect to the Internet when running in the background.