Contact Call a Bike Customer Service

Why should I report an Issue with Call a Bike?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deutsche Bahn Connect GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you're on your way to work, after work or on a city trip, with Call a Bike you can rent a bike at any time and anywhere in Germany.

2. To return the bike, take it to one of the Call a Bike stations that you can find on the interactive map in the app.

3. With Call a Bike, you are spontaneously and flexibly mobile around the clock.

4. You can rent them using the QR code or by entering the bike number.

5. You can also use the app to hire a bike from StadtRAD Hamburg and Lüneburg as well as RegioRadStuttgart.

6. You can pause your journey: simply activate it in the app and close the bike lock.

7. You can also redeem voucher codes, report damage and manage your customer account here.

8. You can view the details and costs of your journeys in your bookings at any time.

9. A total of 13,000 bikes are available in over 80 cities.

10. All bikes are displayed on an interactive map in the app.

11. Do you like the app or do you have feedback for us?

1. It get's even worse when you don't know the exact location of the bike and have to search for it...I've been had a one year subscription for the service which I now cancelled.

2. And with the fact that you are charged 10 euro to park the bike not on the parking slot this service is a scam.The app does not tell you where the stations are.

3. When returning the bike I got a notification about a 1€ flex fee, but I parked it at a train station where Google Maps indicated a Call a Bike.

4. 2) A Flex fee of 1 EUR is ALWAYS charged for each ride, despite of returning the bike to the exact bike station indicated on the map.

5. On multiple occasions the all showed the wrong unlock code for the bike I rented and I had to context costumer support.

6. We'll done DBVery unintuitive! Only clicking on a bike and it's already rented without asking the user for confirmation.

7. They lock the account even when there is positive credit in the account! Just astounding.The App is getting worse after recent major update.

8. It happens far too often that one cannot rent _any_ bike for no obvious reason.

9. You would then need to find the bike and lock it manually so it can get returned successfully.

10. Apparently the bike positions don't update for a long time.

11. P.S.: I changed name of the app to "not use" and kept it on the phone just in case I forgot about the bad experience and to avoid ever using it againSimple to use.

1. Fix Call a Bike Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Call a Bike: Restarting the app will resolve most errors.
2. Update the Call a Bike App. Here is how:
   1. On Android goto PlayStore » Search for "Call a Bike" » Open Call a Bike » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Call a Bike » click "UPDATE".
3. Clear Call a Bike app cache: Clearing cached data will force your app to retrieve the latest data directly from Call a Bike servers.
   1. On Android, goto Settings » Apps » Select "Call a Bike" » click Storage » click "Clear Cache".
4. Check Call a Bike app permissions. If any of these permissions required to use your device's features are disenabled, Call a Bike might not work.
5. Uninstall and reinstall Call a Bike. If nothing else has worked, completely uninstall Call a Bike then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Call a Bike not working

2. Fix Call a Bike Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Call a Bike be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Call a Bike not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Call a Bike may not be able to connect to the Internet when running in the background.