Contact Donkey Republic Bike share Customer Service

Why should I report an Issue with Donkey Republic Bike share?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Donkey Republic to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So we offer the most convenient and flexible bike-share service for visiting new cities and for everyday needs. • Simply download the app and create an account for free! • Find a Donkey at a virtual pick-up/drop-off point for maximum flexibility and convenience. • When you’re done, find a drop-off location on the map. • Bring the Donkey there, lock the bike and end your ride in the app. • To be part of a community trying to be more sustainable through less owning products and more sharing. • When you realize the cost associated with owning your own bike or leasing from a regular bike-lease company. • When you have a flat tire or broken lights.

2. Whether you need a quick ride, a bike for the entire day, or get a monthly membership, you will find the most flexible and affordable solutions with Donkey.

3. Don’t wait for repairs, hop on to a nearby Donkey bike with our app. • When you’re visiting other towns, simply open the app and see if we are there. • When guests visit you, share your love for biking with them.

4. Join the Republic and get access to hundreds of Donkey bikes and e-bikes in more than 60 cities across Europe.

5. With a Donkey membership, you pay a fixed monthly fee and get a certain amount of free time per day.

6. We are a team of 40(ish) firm believers in cycling as the most efficient mode of transportation and the only one our cities need.

7. In some cities, we have rolled out day deals which are great for when you just need a bike for the 1,2,3, or up to 7 days.

8. We wish to show the world that cycling can make cities more liveable and bike-sharing will help in that transformation.

9. Valid in all Donkey cities.

10. We work by the rule that any decision we make will have to bring us closer to being a sustainable, affordable, and reliable mobility provider.

11. You can also top up your Donkey Wallet with money and we will give you bonus credit that you can use for Just Riding.

1. Sad, because otherwise their service was great.I like donkey bike in general, but I just paid 16 Euros for nothing because the app didn't notify me when my rental period ended (with the bike locked in a drop-off location) and kept charging me, probably starting a new period, making it almost twice as expensive as expected for an extra 20% of rental time.

2. Also there is no way to remove your payment information, hich also seems super sketch.After biking all the way uphill to the museum, we could not return the bikes at the bike parking spot in front of the museum because it was not marked as a return spot and there was no return places anywhere near.

3. this is a great option if you need a bike to get around for a short period of time, and it takes away the worry of theft.

4. But be prepared for a very frustrating experience when they refuse to end the rental, athough you are at a legit drop off station and there are available bike racks.

5. Returning it was a bit stressful.Really like the app and it's relatively easy to find a bike, but most bikes are in disrepair with broken parts or difficult to ride altogether.

6. Customer support always responds quickly and helpful with any requests.SUCH a good way to get around! Easy to use, good pricing, so handy being able to keep it overnight too, for a full 24 or 48 hours of you choose a dayvor more hire.

7. Always get the theft insurance in case your locking mechanism disables for whatever reason and someone takes your bike for a Free joy ride.

8. Why it couldn't be like the Limes and Bolts, to be able to drop off mostly anywhere? I travel often in many cities covered by DR and I would prefer to use it, but not with this last century system.

9. given me a Google maps link to the drop off location.

10. Also, when first starting a pop up appears telling you that dropping off outside a drop-off location will incur a 2 euro fee, when in reality the fee is between 5 and 50 euro.

11. GPS not integrated ok with the app, had problems with location while Google maps had no issues.I used to be a member, with a monthly subscription.

1. Fix Donkey Republic Bike share Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Donkey Republic Bike share: Restarting the app will resolve most errors.
2. Update the Donkey Republic Bike share App. Here is how:
   1. On Android goto PlayStore » Search for "Donkey Republic Bike share" » Open Donkey Republic Bike share » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Donkey Republic Bike share » click "UPDATE".
3. Clear Donkey Republic Bike share app cache: Clearing cached data will force your app to retrieve the latest data directly from Donkey Republic Bike share servers.
   1. On Android, goto Settings » Apps » Select "Donkey Republic Bike share" » click Storage » click "Clear Cache".
4. Check Donkey Republic Bike share app permissions. If any of these permissions required to use your device's features are disenabled, Donkey Republic Bike share might not work.
5. Uninstall and reinstall Donkey Republic Bike share. If nothing else has worked, completely uninstall Donkey Republic Bike share then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Donkey Republic Bike share not working

2. Fix Donkey Republic Bike share Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Donkey Republic Bike share be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Donkey Republic Bike share not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Donkey Republic Bike share may not be able to connect to the Internet when running in the background.