Published by Guilin Zhishen Information Technology Co., Ltd on Dec 6, 2024

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Why should I report an Issue with ZY Play?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Guilin Zhishen Information Technology Co., Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ZY Play

1. ZY Play offers comprehensive camera controls for convenient photo & video shooting, combining various intelligent functions including time lapse, long exposure, slow motion and more to inspire your creativity.

2. With easy-to-use design and a vast range of editing features, it is a must-have app for anyone who takes photos & videos.

3. By conneting the APP to a ZHIYUN professional stabilizer, it helps you create film-grade footage that is once only possible with a crew.

ZY Play Customer Insights

1. the BEST results have been with an apple iPad, but even that device gets errors every time, is hit-and-miss with image transmission, and does not ever work 100% (controlling all aspects of the camera and image transmission.) my PIXEL 2 XL won't even get image transmission or any functionality at all, same with an old NEXUS 6 that i factory reset to try to use as a monitor for this setup.

2. The app is okay...I'm using it with a Smooth Q gimbal, paired with a Samsung Galaxy S4 (hey, what can I say: I have a dumb phone and use the s4 for video only).

3. hoping that ZHIYUN can update and fix this app - or provide a hardware solution they have designed (preferably) for monitoring!This app DOES NOT work for people who have Samsung Android phones.

4. I wish Zhiyun had something on their site about this, or a video on YouTube or something...but if I cannot figure a solution to number 1, I will have to switch to using the Cinema FV-5 app, where I have the 'save to' folder set to 'SD Card', and have never had a problem.

5. I have not had any issues with the software from this app at all and I love how it automatically will connect to my phone when you press connect I don't have to go into bluetooth settings to select the device.

6. Really wish they would just put in the time and effort for Android.I love how this app can be controlled complete play with your joystick and not having to touch the phone screen messing up your videos.

7. In the comments of the video, that's where I found out many people who have Samsung phones are having compatibility issues with this software app.

8. i understand that getting an app like this to work on a range of devices is difficult, but i have been unable to get all of the functionality of ZY PLAY to work on ANY device.

9. They confirmed that with Android devices, you can only shoot video to the internal memory of the device...not to the SD card.

10. When I start recording, the video transmission stops on my phone, only a screen with controls is left.

11. It doesn't use optical zooming, only digital, so the zoom function is useless to me as I can get crisp video while zooming on the Samsung app.

Steps to Troubleshoot & Fix ZY Play Issues

1. Fix ZY Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ZY Play: Restarting the app will resolve most errors.
  2. Update the ZY Play App. Here is how:
    1. On Android goto PlayStore » Search for "ZY Play" » Open ZY Play » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ZY Play » click "UPDATE".
  3. Clear ZY Play app cache: Clearing cached data will force your app to retrieve the latest data directly from ZY Play servers.
    1. On Android, goto Settings » Apps » Select "ZY Play" » click Storage » click "Clear Cache".
  4. Check ZY Play app permissions. If any of these permissions required to use your device's features are disenabled, ZY Play might not work.
  5. Uninstall and reinstall ZY Play. If nothing else has worked, completely uninstall ZY Play then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ZY Play not working


2. Fix ZY Play Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ZY Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ZY Play not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ZY Play may not be able to connect to the Internet when running in the background.

Reported Issues