Contact Yango Wind Customer Service

Why should I report an Issue with Yango Wind - e-scooter sharing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WIND Mobility to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Yango Wind will take you there! • Open the app and search for nearby e-scooters. • Enjoy your ride, follow local regulations, use bike lanes where available, and do not ride on sidewalks. • When you reach your destination, tap “End Ride” in the app.

2. Park correctly and make sure the vehicle is not obstructing others. • Please enable GPS and Bluetooth on your smartphone for a better experience.

3. We are committed to providing you with an easy, healthy, convenient, reliable, and environmentally friendly way to travel by combining everyday transport with IoT (Internet of Things) technology.

4. We offer dock-free electric scooter (Yango Wind, “e-scooters”) rentals for short-distance urban trips.

5. Yango Wind is a smart dockless mobility platform.

6. Bluetooth will increase success in unlocking vehicles.

7. After just a few taps in the app, you can immediately hop on and enjoy your ride.

8. No keys, cash, ID cards, or deposits needed.

9. GPS can provide a more accurate location service.

10. Keeping the GPS running in the background, however, can decrease battery life. • Before locking the scooter, please open the app to make sure the trip has been completed. • Users must be 18 years or older to use and operate vehicles. • Please park in appropriate locations and make sure the vehicle is not obstructing others. • Please always wear a helmet while riding our e-scooters. This is required by law.

1. Theft might be a strong word but it's pretty close to what happens.Since moving to Yango it's a disaster From parking your scooter to actually paying it takes more than 1nis Put helmet back ok still gives errors Taking a picture takes forever And the most important thing is missing - cs I've made my share of comments and reviews- not even a single email back or refund for such bad experiences.

2. The minimum charge is $10, $6 for a quick ride and $4 for the time it takes to find parkingIssues with ending ride, app low responsiveness, support tickets don't give notification, especially slow between screens, over charging before ride starts and ends.

3. Please further develop this, it's a pity poor application development harms the good scooter experience.Since Wind was acquired by Yango there is a huge decline in the total quality of suggested service.

4. Cant end the ride because the stupid app thinks the helmet is not returned and they keep charging you for rental time!!! Plain theft.

5. Also support doesn't respond.The app works so badly it freezes and hang, during which time you can't ride and still pay them.

6. Also, there is no customer service, so if you have a problem you on your own.Detects me ~10m from where I am, doesn't let me start the ride.

7. Because as there will be a stronger and more providing competitor I will definitely take them.Poor onboarding experience that is unclear and takes a very long time.

8. The worst part is that they charge you extra every ride for bo reason! Pure scam.

9. There are better options out there..Worst application, product and customer support.

10. Avoid if given an option to ride a Lime or Dott.

11. The app does not work 50% of the times, the scooters have many bugs, you have to validate your license too many times and you never get a notification about that in advance.

1. Fix Yango Wind Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Yango Wind: Restarting the app will resolve most errors.
2. Update the Yango Wind App. Here is how:
   1. On Android goto PlayStore » Search for "Yango Wind" » Open Yango Wind - e-scooter sharing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yango Wind » click "UPDATE".
3. Clear Yango Wind - e-scooter sharing app cache: Clearing cached data will force your app to retrieve the latest data directly from Yango Wind servers.
   1. On Android, goto Settings » Apps » Select "Yango Wind - e-scooter sharing" » click Storage » click "Clear Cache".
4. Check Yango Wind app permissions. If any of these permissions required to use your device's features are disenabled, Yango Wind might not work.
5. Uninstall and reinstall Yango Wind. If nothing else has worked, completely uninstall Yango Wind then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Yango Wind not working

2. Fix Yango Wind Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Yango Wind be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Yango Wind not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Yango Wind may not be able to connect to the Internet when running in the background.