Published by Workaway.info on Jul 1, 2024

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Why should I report an Issue with Workaway App for Travellers?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Workaway.info to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Workaway App for Travellers

1. From volunteering with beach clean ups on a deserted island in the Pacific to helping teach at a local school in Mozambique... there are thousands of communities around the world looking for help in exchange for an immersive cultural experience.

2. Learn about local food, customs and traditions, while living abroad like a local. * Search from over 50,000+ opportunities and connect with local hosts from around the world to swap your skills for food and accommodation or even earn a wage while exploring local life.

3. Use the Workaway travel app to stay with thousands of local host families in over 170 different countries around the world.

4. Workaway is the leading community for language learning, cultural exchange, working holidays and volunteering in over 170 countries.

5. Join the world’s leading community for sustainable travel and cultural exchange!

6. App for verified travellers only (download a separate app for hosts) Meet like minded travellers along the way, and find a travel buddy to plan your new adventures with.

7. Use your time during your travels to give back and support local communities by sharing your knowledge.

8. Join our unique travel community and share amazing stories and ideas!

9. 50,000+ opportunities. 170 countries. 1 community.

10. There’s a whole world of new experiences beyond the tourist trail waiting for you to discover.

11. Incredible variety of hosts from over 170 countries.

Workaway App Customer Insights

1. The message system is quite infuriating as when you reach the bottom of the box it keeps sending you to the next entry point (I arrive on) and you have to keep scrolling back up to see what you're writing! The map screen for hosts seems to use wikipedia maps (I'd never heard of it) and you can't scroll or zoom at all! Few fixes could make a huge difference... I'll stick to the websiteI'm very excited to finally have this beautiful and generally user friendly app! It is much preferred over the mobile web version I had to use before, although there is still room for improvement: - The app is a bit jumpy == clicking the wrong buttons.

2. There are lots of apps and websites that are definitely not user-friendly for people with visual impairments.The Workaway project is great! It gives huge opportunities to explore, to see, to know, to feel.

3. When I write message and it's longer than the frame, displayed text doesn't roll down as I write but stays on topand so I can't see what I'm writing.

4. It will scroll up repeatedly any time you try to write and/or edit your message to someone, making any draft on the phone virtually impossible to type.

5. Super great app for travelers looking to meet new people, have really great experiences, learn new skills, and visit a location they might not otherwise look to go to.

6. When hosts respond to you and the logistics of meeting them are squared away, the service this app helps provide is top-tier.

7. However because of its faults I can only recommend you use Workaway's website, preferably on desktop.I would like to say that the content and self on the app it's completely fine.

8. speeding up or introducing a screen to avoid clicking when page is loading would be helpful.

9. I guess that's the beginning so keep doing the good work! :)Few bugs I noticed right away.

10. The cards system to view the hosts is, for me, not the best as we only have to rely on the image instead of the beginning of their presentation.

11. There are so many permacultute, organic farms, eco villages, and other homesteading type places.

Steps to Troubleshoot & Fix Workaway App Issues

1. Fix Workaway App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Workaway App: Restarting the app will resolve most errors.
  2. Update the Workaway App App. Here is how:
    1. On Android goto PlayStore » Search for "Workaway App" » Open Workaway App for Travellers » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Workaway App » click "UPDATE".
  3. Clear Workaway App for Travellers app cache: Clearing cached data will force your app to retrieve the latest data directly from Workaway App servers.
    1. On Android, goto Settings » Apps » Select "Workaway App for Travellers" » click Storage » click "Clear Cache".
  4. Check Workaway App app permissions. If any of these permissions required to use your device's features are disenabled, Workaway App might not work.
  5. Uninstall and reinstall Workaway App. If nothing else has worked, completely uninstall Workaway App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Workaway App not working


2. Fix Workaway App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Workaway App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Workaway App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Workaway App may not be able to connect to the Internet when running in the background.

Reported Issues