Contact Wix Customer Service

Why should I report an Issue with Wix - Website Builder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wix to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Over 220 million people worldwide choose the Wix website creator and business manager to create professional online websites and manage every aspect of their business on the go.

2. The intuitive website maker will give you the tools you need to create and manage your business website, online store, blog and more.

3. The Wix website builder app gives you the ability to design, customize and manage your website and online business from anywhere.

4. Whether your goal is to start a blog, build an online store, manage your business, or create a portfolio website, you can do it all using Wix’s powerful website builder from the Wix app.

1. Inbox feature freezes when ever trying to send a message tooI've been a WIX customer for a few years.

2. When you spend the amount of time, energy, and money that we small business owners spend these issues should have been resolved.

3. Trying to respond to customer emails on it and it freezes a few words in this is not intermittent issue it happens within seconds of using the appApp is very slow and laggy.

4. Drastically slows down response time to potential customers.So many issues with this app.

5. I tried to add a new contact 2 times today and for some reason every time I went to search for the client to book them I couldn't find the contact.Glitches constantly.

6. I'm not sure what's going on but I noticed since the beginning of the year that I'm not getting notifications when a potential client visits my site or sends me a message.

7. Probably will drop wix messaging service as this issue has been around for a couple months now.

8. Every time I click a box to fill out, it zooms my screen in all the way and jumps to the bottom of the page.

9. I would recommend other users with android phones to do the same.Mehh... can you stop it from freezing when trying to message/email customers.

10. Either my entire screen locks and I have to turn off my phone or I get the message app crashed after it froze for a minute.

11. Not a fan of the most recent update (June '23) booking with the dial date and time is extremely annoying and time consuming.

1. Fix Wix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wix: Restarting the app will resolve most errors.
2. Update the Wix App. Here is how:
   1. On Android goto PlayStore » Search for "Wix" » Open Wix - Website Builder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wix » click "UPDATE".
3. Clear Wix - Website Builder app cache: Clearing cached data will force your app to retrieve the latest data directly from Wix servers.
   1. On Android, goto Settings » Apps » Select "Wix - Website Builder" » click Storage » click "Clear Cache".
4. Check Wix app permissions. If any of these permissions required to use your device's features are disenabled, Wix might not work.
5. Uninstall and reinstall Wix. If nothing else has worked, completely uninstall Wix then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wix not working

2. Fix Wix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wix be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wix not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wix may not be able to connect to the Internet when running in the background.