Contact Wikiloc Customer Service

Why should I report an Issue with Wikiloc - Trails of the World?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wikiloc Outdoor to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. if you can't trust the trails what is the point? got lost several times and the app complained I had left the trail several times when I was following the only path here was.It is a great idea but heavy on battery.

2. Also, seems there is an issue with reporting your trail buddies and like others, it eats my battery like crazy in spite of having closed apps.I have used many mapping programs for many years.

3. I didn't have much time to look but from what I could see I couldn't find a way of turning of the recording of my trail so that I could just follow the trail that I wanted to do...it may be there?? but again not intuitive.

4. Amazing app! It helps a ton to check cool trails and also, record for others to follow yours! However, lately it's been calculating vertical gain and loss very inaccurately.

5. Also, when in navigation mode, this app rapidly drains the phone's battery.Took me a long time to figure out how to upgrade to Premium, but it turned out to be a problem with Google Play, not with the app itself.

6. if you touched the screen incorrectly the trail would disappear..finding it again isn't intuitive; the only way I could do it was by going back to a link from the Web page I got it from.

7. Sign out every time you are done.Even though I had canceled my premium before the free trial ended and I had received an email about my subscription being canceled, they still charged me for the annual subscription for some reason.

8. Sadly,I only managed half of my walk due to app.Do your engineers test your product in real life? The fonts NEED TO BE BIGGER so you could read them when riding a bike or any sport where your phone isn't next to your face.

9. I would like to ask for two things: — Allow to choose the default visibility (I would like it to be always private), otherwise my friends get notifications all the time about tracks I upload to be followed.

10. A couple of years ago, it was easy to find trails and just get started hiking.

11. My latest trail says I had 3.3 km in vertical gain.

1. Fix Wikiloc Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wikiloc: Restarting the app will resolve most errors.
2. Update the Wikiloc App. Here is how:
   1. On Android goto PlayStore » Search for "Wikiloc" » Open Wikiloc - Trails of the World » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wikiloc » click "UPDATE".
3. Clear Wikiloc - Trails of the World app cache: Clearing cached data will force your app to retrieve the latest data directly from Wikiloc servers.
   1. On Android, goto Settings » Apps » Select "Wikiloc - Trails of the World" » click Storage » click "Clear Cache".
4. Check Wikiloc app permissions. If any of these permissions required to use your device's features are disenabled, Wikiloc might not work.
5. Uninstall and reinstall Wikiloc. If nothing else has worked, completely uninstall Wikiloc then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wikiloc not working

2. Fix Wikiloc Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wikiloc be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wikiloc not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wikiloc may not be able to connect to the Internet when running in the background.