Contact The Observer Customer Service

Why should I report an Issue with The Observer: News & eEdition?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of EO Media Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I only get blank screens.

2. Items do not load.

3. Terrible.

1. Fix The Observer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Observer: Restarting the app will resolve most errors.
2. Update the The Observer App. Here is how:
   1. On Android goto PlayStore » Search for "The Observer" » Open The Observer: News & eEdition » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Observer » click "UPDATE".
3. Clear The Observer: News & eEdition app cache: Clearing cached data will force your app to retrieve the latest data directly from The Observer servers.
   1. On Android, goto Settings » Apps » Select "The Observer: News & eEdition" » click Storage » click "Clear Cache".
4. Check The Observer app permissions. If any of these permissions required to use your device's features are disenabled, The Observer might not work.
5. Uninstall and reinstall The Observer. If nothing else has worked, completely uninstall The Observer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Observer not working

2. Fix The Observer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Observer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Observer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Observer may not be able to connect to the Internet when running in the background.