Contact The Charlotte Observer Customer Service

Why should I report an Issue with The Charlotte Observer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of McClatchy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. All other news app do this, why not this one?As a native Charlottean, I've been reading the Observer on paper and on my phone for many years, love the articles! The app on the other hand is glitchy, namely when it takes you back to the first page of the E-edition after each time you click on and exit an article (even if its on the 15th page).

2. (1) There is not a search feature to locate specific articles, (2) The share link only provides the associated image not the entire article, (3) When I click on references to previous articles, it takes me back to the sign in page, & (4) When I attempt to sign in to read the articles, it doesn't allow me to select the correct Google account.I like the design of the recent upgrade with one exception.

3. Was taking up 900 MB of memory on phone, causing other apps to slow down as well.This is a 4-Star App for two reasons: it has some small bugs (which are being worked on by the team seen as replies) and delivers local news.

4. OK on my Pixel phone; lousy on Samsung Galaxy tablet - freezing up; not including the Xtra content normally included with the eEdition.No transition from article view to where you were in the e-edition.

5. I get push notifications for breaking news, but the app just loads to the main page and the article is nowhere to be found.

6. Thank you!I like to read the eEdition of the paper as I find the "regular" app and website content way too repetitive - same articles show up under multiple sections.

7. When I receive a push notification on my phone and I tap on the notice, it just opens the app to the home page and not the article.

8. Please fix this! It is frustrating to click on the article and if it posted awile ago it is no longer on the home page and you can't search for it.

9. The stories are up-to-date, the e-edition allows you to tap the article and have it open up for easier reading, and the games are all playable.

10. I've reinstalled it twice but it still hangs on launch 90% of the time and when it does work, soon crashes mid article.

11. It is an easy way to read articles from the Observer on a variety of devices.

1. Fix The Charlotte Observer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Charlotte Observer: Restarting the app will resolve most errors.
2. Update the The Charlotte Observer App. Here is how:
   1. On Android goto PlayStore » Search for "The Charlotte Observer" » Open The Charlotte Observer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Charlotte Observer » click "UPDATE".
3. Clear The Charlotte Observer app cache: Clearing cached data will force your app to retrieve the latest data directly from The Charlotte Observer servers.
   1. On Android, goto Settings » Apps » Select "The Charlotte Observer" » click Storage » click "Clear Cache".
4. Check The Charlotte Observer app permissions. If any of these permissions required to use your device's features are disenabled, The Charlotte Observer might not work.
5. Uninstall and reinstall The Charlotte Observer. If nothing else has worked, completely uninstall The Charlotte Observer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Charlotte Observer not working

2. Fix The Charlotte Observer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Charlotte Observer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Charlotte Observer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Charlotte Observer may not be able to connect to the Internet when running in the background.