Contact COBRA + Direct Bill Customer Service

Why should I report an Issue with COBRA + Direct Bill by WEX?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Discovery Benefits to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Access and manage your COBRA + direct bill account details using the COBRA + direct bill mobile app by WEX. • Use secure mobile payment technology (instead of paper!

1. I'm already paying an exorbitant amount of money for insurance and I have no other option for enrolling in COBRA (if I do have a different option, please let me know so I can bail on Wex immediately and be rid of this extortion fee).The app is useless and the company who owns it is even more useless.

2. I'm beyond disappointed that THIS is how I'm supposed to maintain my benefits..? I can't even do anything so I'm supposed to just lose my benefits now? I'm honestly beyond furious.Everytime I get ready to open app,all I'm getting is a blank page.

3. So every month I have to uninstall and reinstall this app ...Let me tell you about this company.

4. Why are you charging a $20 convenience fee for paying online? Would you like me to mail you a check which someone has to open, process, etc? This is insult to injury.

5. Is to uninstall the app and reinstall itConvenience fee?? Excuse me- this is an online world, this is an app.

6. You would think that by paying as much as we are paying for insurance, they would have an app that works.Blank screen.

7. Very annoyed and now have to try getting a refund.I usually don't post reviews, but I thought this might help your struggles with this app.

8. And I'm nervous if I delete the app and reinstall I won't remember how to log back in or who to call to get help.

9. Linking to bank account for recurring payment isn't safe.

10. Must uninstall and reinstall it, I guess.

11. There is no help or support inside the app and that is extremely frustrating when you only have so long to take care of the paperwork and verification required by them.Was working ok.

1. Fix COBRA + Direct Bill Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart COBRA + Direct Bill: Restarting the app will resolve most errors.
2. Update the COBRA + Direct Bill App. Here is how:
   1. On Android goto PlayStore » Search for "COBRA + Direct Bill" » Open COBRA + Direct Bill by WEX » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COBRA + Direct Bill » click "UPDATE".
3. Clear COBRA + Direct Bill by WEX app cache: Clearing cached data will force your app to retrieve the latest data directly from COBRA + Direct Bill servers.
   1. On Android, goto Settings » Apps » Select "COBRA + Direct Bill by WEX" » click Storage » click "Clear Cache".
4. Check COBRA + Direct Bill app permissions. If any of these permissions required to use your device's features are disenabled, COBRA + Direct Bill might not work.
5. Uninstall and reinstall COBRA + Direct Bill. If nothing else has worked, completely uninstall COBRA + Direct Bill then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing COBRA + Direct Bill not working

2. Fix COBRA + Direct Bill Server issues & Internet Connection

1. Check network connection: An unstable Internet will make COBRA + Direct Bill be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to COBRA + Direct Bill not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, COBRA + Direct Bill may not be able to connect to the Internet when running in the background.