Contact District Direct Customer Service

Why chat with our AI District Direct Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of District Direct.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I need tech support.If this app is supposed to be convenient...IT IS NOT! It says I have a message but when I click messages, it says unexpected error!? Do u developers realize the notifications are time sensitive?? If i get my benefits cut ITS YOUR FAULT!! This app is a waste of space on my phone, and online is no better.

2. I don't know why its always the important government and business apps that barely work but that level of neglegence is unacceptable.#BEWARE💀💀💀💀💀 App gives wrong and conflicting information.

3. instead of simply changing the year and navigating to the month and day - You have to go month to month backwards hitting that little arrow (and if you have big hands thats really a task because i've started over and over again).

4. Its a shame you people are getting paid to create useless tech!!! YOU DEVELPERS ARE NON COMPLIANT!!! get it together or quit!It work very and information is right in the system for me.

5. There is no clear notification of application status even after more than a month, you have to call and it doesn't say that either.

6. #UseAtYourOwnRisk 😕👎 #NO contact available without long waits with multiple attempts and great difficulty.

7. Use website using laptop or desktop but you will need a case number.

8. The District Direct App had an update yesterday(03-26-23), but I'm still having other problems trying to apply for Medicaid.

9. But sense when does the government actually care for anyone's time.I already put in my complete address.

10. So far, so good except for the fact that when I initially had to fill the form to connect to my account the way to enter my birthdate was ridiculous.

11. Instead of being able to type the date, I had to go to the date on a calendar which meant I had to click 65 times.

1. Fix District Direct Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart District Direct: Restarting the app will resolve most errors.
2. Update the District Direct App. Here is how:
   1. On Android goto PlayStore » Search for "District Direct" » Open District Direct » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for District Direct » click "UPDATE".
3. Clear District Direct app cache: Clearing cached data will force your app to retrieve the latest data directly from District Direct servers.
   1. On Android, goto Settings » Apps » Select "District Direct" » click Storage » click "Clear Cache".
4. Check District Direct app permissions. If any of these permissions required to use your device's features are disenabled, District Direct might not work.
5. Uninstall and reinstall District Direct. If nothing else has worked, completely uninstall District Direct then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing District Direct not working

2. Fix District Direct Server issues & Internet Connection

1. Check network connection: An unstable Internet will make District Direct be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to District Direct not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, District Direct may not be able to connect to the Internet when running in the background.