Contact SNCF Connect Customer Service

Why should I report an Issue with SNCF Connect: Trains & routes?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OUI.sncf to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find all your train journeys in France and Europe in one place, as well as your public transport journeys (metro, bus, tramway) and even your car-sharing trips!

2. Set off with SNCF Connect, the benchmark application for trains and sustainable mobility, which accompanies over 15 million users on their journeys throughout France and Europe.

3. Travel with peace of mind with Ma Location AVIS, Allianz Travel, Junior & Cie, Restaurant Le Bar, Mes Bagages, Accor Live Limiteless...

4. SNCF Connect isn't just about buying tickets!

5. No need to switch from one application to another!

6. It's an app that informs and alerts you in real time to make your trips easier. - Find all your favorite modes of transport: public transport in Paris and Ile-de-France (IDFM network) and in 29 cities throughout France (metro, bus, streetcar, RER, Transilien SNCF, RATP), trains (TER, Intercités, TGV INOUI, OUIGO Grande Vitesse and Train Classique, TGV Lyria, Eurostar (ex-Thalys), DB SNCF... ), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar). - Buy all your train tickets, Carte Avantage, Carte Liberté, and SNCF season tickets (including regional TER). - Buy and validate dematerialized transport tickets and passes for travel on the RATP & SNCF network in Île-de-France (Ticket T+, OrlyBus, RoissyBus, passe Navigo) and in 29 cities in France. - Use your customer account to save your travel profile, travel companions, payment cards, season tickets, discount cards and SNCF loyalty cards. - Pay securely with your bank card (in one or more instalments), Chèques-Vacances Connect, Apple Pay or budget mobility cards... - Prepare your trip: find your e-ticket and save it in your Apple or Google Wallet, save your trip on your calendar, or share it with friends and family. - Consult timetables and routes for upcoming departures and arrivals at any station. - Consult traffic information and your train's real time position, and receive alerts in the event of disruptions or work, including on European routes (Eurostar (ex-Thalys), TGV Lyria... ). - Receive messages relaying the announcements made on board your train (TGV INOUI, OUIGO, Intercités and TER). - Find information on the composition of your train (TGV INOUI, OUIGO, TER, Transilien, RER). - Make your connections easier: we'll tell you which train/car to board, or which exit to take. - Quickly find an answer via our chatbot or the online help. - Or contact our advisors, available 7 days a week via messaging, telephone or social media...

1. I have only use the app once and I have found a major discrepancy that I can't even imagine how it is possible that their two systems were given different data ! I hope the train management is safer ! That's very worrying !Not only is the UX abysmally bad and has even managed to get worse since this new app was introduced, requiring me to go through countless screens and enter the same information several times (no I do not want to make an account and offer personal information on a platter), but I can't even buy a ticket for a bus! If there's a train later, I can always purchase a ticket for it and use that on the bus, but some days there are only busses and the app becomes useless: back to good old printed onesI'm happy to see that the app has really improved since last time a used some years ago! 👍 It was very useful to find door to door itinerary.

2. My husband's international flight had a major delay, so we needed to exchange his train ticket, which was in face exchangeable... but the app wouldn't let him book the next train in an exchange.

3. Visual clutter everywhere, it's extremely easy to click a wrong thing and then have to redo the searchQuite good but information regarding my train platform was incorrect.

4. Does seem a bit bloated (100mb), and time wasting intro and "let's take a tour of the app" animations -- more traditional and simple would be better for a train app -- but overall it fulfilled its function without undue hassle.Really bad UX.

5. I also wish it let you fill this information from the history of previous passengersMost of my train tickets are not showing.

6. Trying to sort it out is an endless circle of redirection between chatbots, FAQs and error messages.Total rubbish!!!! Bought a carte adulte et carte jeune and can only see carte adulte.

7. If he looked at them as an outright purchase, he could book- but if he tried to exchange his current ticket, which was same value, no-go.

8. Station timetable is available only for a couple of hours into the future; that's almost useless, I want to know trains tomorrow and other days.

9. My only complain is the fact that we need to fill up too much info for a simple TER ticket.

10. So, we had to pay for a second ticket.. Not cool.1- Major bug on SNCF Connect Android App.

11. However, the trouble came with this app's Paris metro ticket functionality.

1. Fix SNCF Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SNCF Connect: Restarting the app will resolve most errors.
2. Update the SNCF Connect App. Here is how:
   1. On Android goto PlayStore » Search for "SNCF Connect" » Open SNCF Connect: Trains & routes » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SNCF Connect » click "UPDATE".
3. Clear SNCF Connect: Trains & routes app cache: Clearing cached data will force your app to retrieve the latest data directly from SNCF Connect servers.
   1. On Android, goto Settings » Apps » Select "SNCF Connect: Trains & routes" » click Storage » click "Clear Cache".
4. Check SNCF Connect app permissions. If any of these permissions required to use your device's features are disenabled, SNCF Connect might not work.
5. Uninstall and reinstall SNCF Connect. If nothing else has worked, completely uninstall SNCF Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SNCF Connect not working

2. Fix SNCF Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SNCF Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SNCF Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SNCF Connect may not be able to connect to the Internet when running in the background.