Contact Purple Visits Customer Service

Why should I report an Issue with Purple Visits?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Made Purple Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Feel closer than a phone call when you’re unable to visit with a fully immersive HD* video calling experience that has been designed to make family contact easier and more cost affective than visiting in person. • Video calls, don’t settle for just hearing them, see them too with a purple visits video call, the whole family can get involved with up to 3 additional visitors being verified to accompany you on your video call. • Call from home, The Purple Visits video calling system allows you to have a video calling option when visiting in person would simply be impossible. • Call from work, the purple visits video calling system doesn’t limit you to one location, you can use the system to visit from anywhere with a reliable broadband or 4G** connection. • Call from the grandma’s, Add Grandma as an additional participant and take your video call round there, if grandma has been verified (easily done through the app) then feel free to let her join in on call too! • Cost affective, our users are saving hundreds of pounds in travel and childcare costs every time by video calling instead. • Show them around, the purple visits platform has been designed for you to show your loved one around the home, go ahead and flip the camera and show them the family pet or your latest decorating masterpiece. *HD calling is limited by your device and your connectivity, in order to achieve HD quality video calls you must be connected to a good quality and reliable WIFI signal and have a HD quality camera within your device. **Data charges may apply if connecting via mobile internet.

2. The Purple Visits secure video calling system keeps you and your loved one connected with a fully secure and compliant platform used within secure establishments.

3. We're always excited to hear from you!

1. UPDATE 28/01/22 the app has been good mostly but my last one would disconnect alot as it depends on a good wifi signal i used my data in the end.Having a Purple Visit is great! There's no travelling to the venue, it feels so much more private (even knowing that some of these visits are monitored /recorded),there's no hustle and bustle signing in at reception, being searched or losing visit time queuing at the snack bar! There are no distractions either like other people's kids running around! It's just you and your visit... perfect! 👌.

2. But nevertheless it's free and nothing beats talking to a loved one you miss.Nice to be able to see a loved one... The overall vid and sound needs to improved.. It seems too grainy and patchy for today's technology...any slight movement can trigger the software to cut out.. But you will just have to reverify each time and reconnect.. In the 30mins I needed to this about 4 times But absolutely worth doing and hopefully it leaves the loved ones with a smile..The call remained connected throughout, even though my 3 year old was very active and running in and out of the camera with different toys.

3. 😂 Was lovely being able to see my loved one from the comfort of my own home, without any connection issues at that! I'd definitely recommend this App to anyone that needs it.💜Overall the service is good although some tines it can be a little too sensitive if you move or anything, i just wish we could make more than one video call a month because they are only 30 minutes long although its better than nothing i suppose.

4. I contacted the live support within the app who said can only assist with logging in and installing the app.I emailed help at purple visits a month ago- no reply.Great app! Works wonders if you follow the guidelines.

5. Ended call after 10 mins of trying,last month wasted 30 mins trying.

6. Not fit for purpose , if you want to feel frustrated and upset with an app that constantly freezes and your unable to hear, constantly logging on and off and verifying yourself and still not getting connected.

7. As others with children have mentioned, it's tricky to keep them still therefore you do get cut off from time to time - could be a bit more family friendly.

8. Excellent! Makes visiting long distance possible! I've used the app 2 times, missed one out of 3, because of time zone issues.

9. The only issue I have had is that on last call faces went blurry.

10. Be great if they deployed this service throughout as part of a permenant way of communicating.

11. Still gets a 9 from me.It's a great way to keep in touch with that special someone.

1. Fix Purple Visits Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Purple Visits: Restarting the app will resolve most errors.
2. Update the Purple Visits App. Here is how:
   1. On Android goto PlayStore » Search for "Purple Visits" » Open Purple Visits » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Purple Visits » click "UPDATE".
3. Clear Purple Visits app cache: Clearing cached data will force your app to retrieve the latest data directly from Purple Visits servers.
   1. On Android, goto Settings » Apps » Select "Purple Visits" » click Storage » click "Clear Cache".
4. Check Purple Visits app permissions. If any of these permissions required to use your device's features are disenabled, Purple Visits might not work.
5. Uninstall and reinstall Purple Visits. If nothing else has worked, completely uninstall Purple Visits then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Purple Visits not working

2. Fix Purple Visits Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Purple Visits be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Purple Visits not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Purple Visits may not be able to connect to the Internet when running in the background.