Published by MBC Group on Feb 26, 2024

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Why should I report an Issue with MBC Movie Guide?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MBC Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MBC Movie Guide

1. • filter by Genre: Romance, Action, Horror …etc. • Watch List: add any movie to watch list and set a reminder. • Chat: Under every movie there is a chat icon which leads to chat with app users who are interested/talking about the movie. • Who is watching: Login with Facebook account to see who is watching a movie now from friends on Facebook specifically. • Facebook Stories: post a story/status on Facebook when you watch a movie. • Ring a bell: If a movie reminds you of an incident or sounds familiar then you can ring a bell and tag a friend as well. • The app users can surf the news section of mbc.

MBC Movie Guide Customer Insights

1. Love this app, where have you been all my life 👏👏👏 one thing though, I would give a full 5 stars if you fix this annoying little problem: When browsing through the movie list on main page then select/click on a movie to read its description or set a reminder then go back to continue browsing, the app takes you back to the very beginning which is really annoying and time consuming; I wish takes you back to where you left.I downgraded to 2 stars due to the still missing movies requests feature and Michael Jacksons' movies precisely since over than two years till now.

2. It's really frustrating.I am a big fan of MBC group, when I first downloaded the app it was too useful specially when it comes to the reminder feature, but after a couple of days, every time I try to load the time line, it keeps on showing a progress ring and nothing to show, it then shows and error, the day drop down stopped working to, please fix it 😔I use this application for the last 2 years and was very happy with it, because my main interest are films so I was happy to see what is showing on MBC2 and MBC MAX.

3. I hit the play store every single time to see if I'm missing out any update, yet I find nothing new.this mbc movie guide used to be the most famous movie application, but the latest version doesn't have the English language preview of the movie, so please make an option that you can use whether you like English translations or arabic translations, the changing language it's only changes the time, when you go back the Arabic language it is still there, so please make something thanks.

4. The device stopped working, I tried to reinstall, I was very frustrated trying to log in or continue with facebook, i choose to continue with facebook, it didn't work, then i registered and logged in then it tells me my session has expired, i dont understand why this level of high security when all we do are trying to watch TVI used to be a big fan of this app as it was a perfect way to check out everyday's schedule.

5. I like it that you brought back the genres sorting feature, but now the app is constantly crashing every time I click on any movie to review its details and add it to my timeline.

6. SHUKRAN.It doesn't work, tried the app on 2 different Android phones, but the same thing happens, the screen keeps on downloading the Timeline page and nothing shows up.

7. Used to be a great appthe alarm rings 2 hours before the movie time.

8. I have to adjust the time in the calendar myself everytime I pick a movie.

9. Maybe it's just for iPhones!!!Don't waste your time downloading, it doesn't work.

10. Timeline empty, how can it be empty when it's your schedule.

11. To add to this review, your website isn't showing the schedules either .

Steps to Troubleshoot & Fix MBC Movie Guide Issues

1. Fix MBC Movie Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MBC Movie Guide: Restarting the app will resolve most errors.
  2. Update the MBC Movie Guide App. Here is how:
    1. On Android goto PlayStore » Search for "MBC Movie Guide" » Open MBC Movie Guide » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MBC Movie Guide » click "UPDATE".
  3. Clear MBC Movie Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from MBC Movie Guide servers.
    1. On Android, goto Settings » Apps » Select "MBC Movie Guide" » click Storage » click "Clear Cache".
  4. Check MBC Movie Guide app permissions. If any of these permissions required to use your device's features are disenabled, MBC Movie Guide might not work.
  5. Uninstall and reinstall MBC Movie Guide. If nothing else has worked, completely uninstall MBC Movie Guide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MBC Movie Guide not working


2. Fix MBC Movie Guide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MBC Movie Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MBC Movie Guide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MBC Movie Guide may not be able to connect to the Internet when running in the background.

Reported Issues