Contact Vans Family Customer Service

Why should I report an Issue with Vans Family?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vans, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Earn and redeem points on purchases and unlock exclusive product and promotions.

2. Earn points by shopping at Vans and connecting with us in the app.

3. Easily access all things Vans Family plus quick shopping and checkout when you use the app.

4. Access the Off the Wall culture and get all the perks of being a family member.

5. Download the app to join the Vans Family.

6. Unlock exclusive family-only products and promotions.

7. We’ll remember your sizing, interests, billing, and shipping info.

8. Turn your points into $$ rewards to use on your next purchase.

9. Check out the latest products in a new shopping experience on the app.

10. View your order details and shipping info in one place.

11. Get a $5 reward for every 500 points redeemed.

1. Says I need to update but when I click to do so it's already updated and won't do anything else.... Also I've bought Vans shoes multiple times and the only points I get are from the "earn points" thing... I should have mad rewards right now... Just a bummer.Love the new set up especially the shoe builder, had a very difficult time in the past but now 100% better.

2. It was very glitchy, I've built and purchased three pair of vans since the fix thanks.Better updates lately but on Android the back button on most pages is still broken and sends you back all the way to home can't even browse correctly without reloading filters every single timeI've been a fan of vans since I was about 5 years old.

3. If it's not meant to be a shopping app, then I don't need it, as I get their emails already.A while back I had around 1300 points and I was wanting to get the wall flag(1500 points at the time), but suddenly it changed to be 2000 points.

4. I love earning points and entering drawings to receive their merchandise.

5. It's quick, easy and makes you feel like part of their family!Giving 5 stars so people see this.

6. Other than rewards everything else about the app is rad.I love the Van's app!! It is extremely helpful and easy to use to purchase anything from them.

7. I navigated to the FAQ, the clicked the shopping cart at the top, which then said, "cart empty" "continue shopping".

8. I was kinda confused but whatever so i continued getting points to get the flag.

9. As I started nearing the 2000 point mark, all the rewards, except for the contests, were gone.

10. The online experience is also the perfect tool to order for my entire family.The app is a little buggy.

11. I mostly like shopping in stores instead of online.

1. Fix Vans Family Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vans Family: Restarting the app will resolve most errors.
2. Update the Vans Family App. Here is how:
   1. On Android goto PlayStore » Search for "Vans Family" » Open Vans Family » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vans Family » click "UPDATE".
3. Clear Vans Family app cache: Clearing cached data will force your app to retrieve the latest data directly from Vans Family servers.
   1. On Android, goto Settings » Apps » Select "Vans Family" » click Storage » click "Clear Cache".
4. Check Vans Family app permissions. If any of these permissions required to use your device's features are disenabled, Vans Family might not work.
5. Uninstall and reinstall Vans Family. If nothing else has worked, completely uninstall Vans Family then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vans Family not working

2. Fix Vans Family Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vans Family be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vans Family not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vans Family may not be able to connect to the Internet when running in the background.