Contact National Express Coach Customer Service

Why should I report an Issue with National Express Coach?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National Express Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The brand new National Express Coach app makes managing travel on your mobile easy.

2. Search for journeys, book and store tickets and track your coach in real time. -Search and book coach travel to 100's of UK towns, cities and airports on the go. -Use our Coach Tracker to view timetables and track your journey progress as you travel. -Retrieve your ticket booked on desktop, tablet or mobile to use on your device, or add tickets directly into your Android wallet. -Share your booking details with Friends and family on Facebook Messenger, WhatsApp, Twitter, or over SMS and email. -Quickly search your recent journeys and re-book tickets.

1. It is a matter of poor design, sub optimal use of technology and complete apathy to towards the customerUsed to work perfect, till about September, since then it's just useless, can't load all the coaches, if I eventually manage to find a ticket and try to purchase, it ask me to add all of my personal and bank details, every time, and quite often their server run out of time as the app connection 8s so slow, so i have to reinsert my details few times, that takes me half an hour or even more, unacceptable.

2. The user experience just doesn't work.On opening the app, there is search tool for your departure and arrival etc but completing this information takes you to ANOTHER search page where you have re-enter your information.

3. I am completely at a loss why Nat Express maintain an app that doesn't function at all on Android - this experience is shared by multiple people I travel with on a weekly basis.

4. So accept coach travel for what it is; a comfortable and relaxed way to travel.The app used to work fine for me and I really liked it, it made travel easier, but now out of nowhere I cannot open the app.

5. Getting tickets sent to your email just works, this doesn'tDespite all the bad reviews, I find it works OK once you get used to it.

6. You cannot log in with Google because the browser is not trusted and a pop up blocks the screen making it very annoying booking tickets on this app.

7. But coach travel is generally slow and tedious but when you have a car that needs fixing and there's no other cost effective option, and if you're not in a rush for a business meeting it can very very enjoyable.

8. Then it fills your name in for you but you have to enter address details yourself everytime, as well as payment details (maybe not so bad from a security point of view, but most apps do it for you).

9. I have uninstalled and reinstalled multiple times, restarted my device, cleared cache, but it still does this.There was no notification on the app/email about a last minute bus route change made by the company.

10. It struggles to complete a search, it loses your results and resets to the beginning and challenges the user to select options before the app crashes again.

11. A good Booking Summary is shown if you tap on 'Booking Summary' just above the 'Pay with card' button! You only log in after you've chosen your bus times.

1. Fix National Express Coach Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart National Express Coach: Restarting the app will resolve most errors.
2. Update the National Express Coach App. Here is how:
   1. On Android goto PlayStore » Search for "National Express Coach" » Open National Express Coach » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for National Express Coach » click "UPDATE".
3. Clear National Express Coach app cache: Clearing cached data will force your app to retrieve the latest data directly from National Express Coach servers.
   1. On Android, goto Settings » Apps » Select "National Express Coach" » click Storage » click "Clear Cache".
4. Check National Express Coach app permissions. If any of these permissions required to use your device's features are disenabled, National Express Coach might not work.
5. Uninstall and reinstall National Express Coach. If nothing else has worked, completely uninstall National Express Coach then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing National Express Coach not working

2. Fix National Express Coach Server issues & Internet Connection

1. Check network connection: An unstable Internet will make National Express Coach be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to National Express Coach not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, National Express Coach may not be able to connect to the Internet when running in the background.