Contact Moment Diary Customer Service

Why should I report an Issue with Moment Diary?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Utagoe Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Hope u fix that in the futureBeen using this diary since 4 years now and crossed 1200 entries yayayy!! I love this app and I have premium membership since three years, no drawbacks for me, also you can use a gif as a background ( ꈍᴗꈍ) for the diary.

2. Or so I thought! BUT! After an accidental update a few days ago, the interface is now boring and ugly AND WHAT'S WORSE: deleted some critical future diary entries!!I've used this app for many years without problems, but recently I have backed up my diary (years of entries) before resetting my phone.

3. Thank you.Have been using this simple time stamp, time log diary for years.

4. Found it very handy & functioning well for me with a premium membership and especially with its' stickers! Although at time hv faced some small teething issues but no big difficulties or problems till today.

5. Oh and the amazing (人 •͈ᴗ•͈) stickers ! And the time trip option, I keep using that when I get bored and want to look back in the past entries.

6. I especially love the stickers!One of it's best features is, whenever my wife or I make an entry (personal or business), one simply advises the other by text msg to update.

7. Been using this app since 4 years now, with a premium membership.

8. Go to other diary apps.Have used the app for many years now.

9. Don't need all those heavy features like other apps.Good, I've used this app for nearly 10 years.

10. Kindly help & adv, can I uninstall & re-install?Hello ! I've recently downloaded your app like 2/3 days ago and within few minutes i was kinda addicted to it nice date calender features,gallery, etc.

11. Tried installing and uninstalling a few times and it just wouldn't work.Before the updating, everything was working fine, however, unable to use the app after done with the latest update.

1. Fix Moment Diary Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Moment Diary: Restarting the app will resolve most errors.
2. Update the Moment Diary App. Here is how:
   1. On Android goto PlayStore » Search for "Moment Diary" » Open Moment Diary » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moment Diary » click "UPDATE".
3. Clear Moment Diary app cache: Clearing cached data will force your app to retrieve the latest data directly from Moment Diary servers.
   1. On Android, goto Settings » Apps » Select "Moment Diary" » click Storage » click "Clear Cache".
4. Check Moment Diary app permissions. If any of these permissions required to use your device's features are disenabled, Moment Diary might not work.
5. Uninstall and reinstall Moment Diary. If nothing else has worked, completely uninstall Moment Diary then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Moment Diary not working

2. Fix Moment Diary Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Moment Diary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Moment Diary not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Moment Diary may not be able to connect to the Internet when running in the background.