Contact ParcelTrack Customer Service

Why should I report an Issue with ParcelTrack - Package Tracker ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ParcelTrack Technologies GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After a few years it developed a bug where if you added a tracking number before the first scan, it wouldn't update the status on that package once the scans started until you deleted that number, and re-added it.

2. I forwarded an email with a tracking number to my ParcelTrack inbox and after a couple days I just added the tracking number manually, as it still said it was "queued".

3. i can't figure out a way to enter the tracking manually, so I'm still having to check for my package statuses one email at a time, which defeats the purpose of having and paying for this app.

4. But not having accurate status reflected in the app is a deal-breaker.almost half of my forwarded shipping emails are in queue, and have not detected the tracking details.

5. I would wait indefinitely to see if it gets added, but the package arrives before anything changes!This has been a great tracking app.

6. Also, the personal inbox to forward messages seems to either not work or take a very, very long time to get the tracking number into your account.

7. Automatically grabs tracking from the clipboard if you copy from an email or web page, and lets you add a note or name to keep track of what's what.

8. Of course, this could be that the email was formatted weird and difficult to read the tracking number, or some other one off issue.

9. After using the app to track gift deliveries over Christmas I sprung for the premium feature is being able to forward emailing to the inbox they provide.

10. You can track packages from a wide range of postal services and readily access the status of each package.

11. App works well otherwise.Missing information as to the current status and location of some packages , even though that information is shown on the carriers website.

1. Fix ParcelTrack Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ParcelTrack: Restarting the app will resolve most errors.
2. Update the ParcelTrack App. Here is how:
   1. On Android goto PlayStore » Search for "ParcelTrack" » Open ParcelTrack - Package Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ParcelTrack » click "UPDATE".
3. Clear ParcelTrack - Package Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from ParcelTrack servers.
   1. On Android, goto Settings » Apps » Select "ParcelTrack - Package Tracker " » click Storage » click "Clear Cache".
4. Check ParcelTrack app permissions. If any of these permissions required to use your device's features are disenabled, ParcelTrack might not work.
5. Uninstall and reinstall ParcelTrack. If nothing else has worked, completely uninstall ParcelTrack then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ParcelTrack not working

2. Fix ParcelTrack Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ParcelTrack be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ParcelTrack not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ParcelTrack may not be able to connect to the Internet when running in the background.