Contact MyVTech Ba Customer Service

Why should I report an Issue with MyVTech Baby?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VTech Communications, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It does work after a certain amount of screwing around but doesn't allow two parents to connect to the same camera.

2. In addition, you are unable to configure the cameras wifi setup from the app itself so you still need the parent unti screen to be able to connect to a new network when traveling.

3. Many times I need to unplug and plug the camera back in - and that's usually after baby is sleeping so I need to ninja into the room.

4. Most of the time it won't connect to the camera, just keeps on the loading screen.

5. cam kept going offline and then wouldn't go back on at all! i would NOT recommend this product to anyone with a child OR even if they don't have a child! come on and get it figured out if you want to charge sooo much money for it at least make it work!!!! 🤨Garbage app.

6. Last night and today I cannot connect to my mobile app to use it as a monitor o just keep getting "connection error please try again"not impressed at all.

7. keep trying, took me 3 tries to get it to pair, 2 tries to get the app on my tablet working and another 2 tries to get the same app on my phone working (both android).

8. Would not recommend this to anyone.Connection error please try again This app was working fine for the first 1 a few issues but nothing that would prevent it from doing its job.

9. The parent unit won't hold a charge so I like to use my phone if I'm in the yard with my toddler while baby sleeps.

10. overall, I can see my baby on multiple devices, pan around the room, and tall to him if needed, so I'm pleased, but they really could have made this solution substantially better.The app is glitchy and overall annoying to use.

11. Moving the camera is a pain, it lags terribly then all of a sudden the camera moves across the room.

1. Fix MyVTech Ba Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyVTech Ba: Restarting the app will resolve most errors.
2. Update the MyVTech Ba App. Here is how:
   1. On Android goto PlayStore » Search for "MyVTech Ba" » Open MyVTech Baby » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyVTech Ba » click "UPDATE".
3. Clear MyVTech Baby app cache: Clearing cached data will force your app to retrieve the latest data directly from MyVTech Ba servers.
   1. On Android, goto Settings » Apps » Select "MyVTech Baby" » click Storage » click "Clear Cache".
4. Check MyVTech Ba app permissions. If any of these permissions required to use your device's features are disenabled, MyVTech Ba might not work.
5. Uninstall and reinstall MyVTech Ba. If nothing else has worked, completely uninstall MyVTech Ba then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyVTech Ba not working

2. Fix MyVTech Ba Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyVTech Ba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyVTech Ba not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyVTech Ba may not be able to connect to the Internet when running in the background.