Contact New York City Guide Customer Service

Why should I report an Issue with New York City Guide by Triposo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Triposo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Great app, have been using it and it approved to be very usefulThey have the photos of The Chrysler Building and The Empire State Building mixed up!The best thksUsed in combination to nexus7 and I didn't feel the need of the guide I forgot at home before leaving.

2. It would be good to have a subway map...Lots of useful info!Very helpful app, especially when it comes to listing different tours available and things to see around NYC.

1. Fix New York City Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart New York City Guide: Restarting the app will resolve most errors.
2. Update the New York City Guide App. Here is how:
   1. On Android goto PlayStore » Search for "New York City Guide" » Open New York City Guide by Triposo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for New York City Guide » click "UPDATE".
3. Clear New York City Guide by Triposo app cache: Clearing cached data will force your app to retrieve the latest data directly from New York City Guide servers.
   1. On Android, goto Settings » Apps » Select "New York City Guide by Triposo" » click Storage » click "Clear Cache".
4. Check New York City Guide app permissions. If any of these permissions required to use your device's features are disenabled, New York City Guide might not work.
5. Uninstall and reinstall New York City Guide. If nothing else has worked, completely uninstall New York City Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing New York City Guide not working

2. Fix New York City Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make New York City Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to New York City Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, New York City Guide may not be able to connect to the Internet when running in the background.