Contact TriNet Customer Service

Why should I report an Issue with TriNet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TriNet Group, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Managers and admins can approve time off for team members. * Flexible Spending Accounts: View your transaction details and status, or submit claims and receipts. * Marketplace – Access most popular deals on TriNet’s Marketplace, including discounts on movie tickets, restaurants, car rentals and Apple devices. * Directory/Team – View profiles of your colleagues and team members, and contact them easily through call, email and chat. * My Team – View profiles of your manager, direct reports and peers in one central location, and contact them easily through call, email or chat. * My To Do’s – View and complete employee to-do items directly from the dashboard (time off requests, expense reports, etc. ). * Security – Stay protected through password or biometric security using your TriNet credentials and multi-factor authentication. * HR – Admins with permissions can view employee information such as profile, work, benefits and pay details. Not a TriNet client yet?

2. TriNet Mobile is available for free to all active TriNet employees, and provides secure access to your HR information. * Paychecks - View a summary of your most recent paycheck with a detailed breakdown of earnings, taxes and benefits.

3. View TriNet benefits coverage including medical, life, disability and flexible spending account details.

4. Whether you’re at work and need to stay connected, or you’re at home and need to access benefits or payroll information, some things can’t afford to wait until you get back to your work computer.

5. Compare previous paychecks and access W-2 and W-4 forms. * Benefits - Access member identification cards from certain medical insurance providers for yourself and covered family members.

6. During TriNet’s annual Open Enrollment, review and re-enroll in your current benefit plans. * Time Off - View your available balance and request time off.

7. With the redesigned TriNet Mobile app, employees have the freedom and flexibility to manage HR from the palm of their hands.

8. Visit or call us at 1-888-874-6388.

1. Just continues to show the old checking account info.App shows "Policies" web view when logging in, but the view just shows a cryptic 401 error and won't let me proceed.

2. Then they added the feature back and even emailed me to let me know! What a great company.Horrible experience trying to update direct deposit info.

3. After logging in it only displays the word Policy on a black blank screen with some coding jargon.Can't login anymore.

4. Doesn't let you copy / paste account info, and worse yet, UI Never indicates it has successfully received new account info.

5. Sure you have to use a computer to accept terms and conditions but after that the app works great.

6. Not sure what is going on.App stopped working with latest update.

7. Insurance cards, PTO, FSA details, Tax info, pay stubs, and much more I can't recall off the top of my head.

8. What an incredible waste of timeAll of a sudden I'm just getting a white page with some coding at the top.

9. Website login immediately kicks me out saying I've been inactive for 45 minutes, even though I just logged in.

10. Stuck on policy page.Unauthorized in app, works fine on web.

11. I had feedback about a feature that was lost with the redesign and they reached out to understand my use case.

1. Fix TriNet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TriNet: Restarting the app will resolve most errors.
2. Update the TriNet App. Here is how:
   1. On Android goto PlayStore » Search for "TriNet" » Open TriNet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TriNet » click "UPDATE".
3. Clear TriNet app cache: Clearing cached data will force your app to retrieve the latest data directly from TriNet servers.
   1. On Android, goto Settings » Apps » Select "TriNet" » click Storage » click "Clear Cache".
4. Check TriNet app permissions. If any of these permissions required to use your device's features are disenabled, TriNet might not work.
5. Uninstall and reinstall TriNet. If nothing else has worked, completely uninstall TriNet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TriNet not working

2. Fix TriNet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TriNet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TriNet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TriNet may not be able to connect to the Internet when running in the background.