Published by tonestro on Sep 6, 2024

Report an issue with Saxophone Lessons.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Saxophone Lessons - tonestro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of tonestro to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Saxophone Lessons - tonestro image 1 contact Saxophone Lessons - tonestro image 2

Saxophone Lessons Customer Insights

1. Why would I pay that much for a full year without trying it first to see if it's even worth it? Otherwise I'll look forward to just using the free version for now.I can't get past the sign up page to look at the app - not going to risk putting in payment details and signing up without even looking at the app! The cost is also way too expensive - £30 a month!! That's more than my phone bill!Tonestro has been a great way to dust off my old sax skills, but up to a point... It's really frustrating that the option to listen to a song before attempting it disappears after the first 20 lessons (at the 12 notes in C Major exam).

2. And there's no way to know this until you've paid! It makes the value of the advanced material questionable and seems like a strange omission given how useful it is to know how a piece should sound before playing it, and seeing as it's just a generated demoIt's a very good app to improve your playing and reading but I just wish you can actually listen to the song before playing it! Listening is a big part of music learning and I can actually say that learning an instrument by ear can be more beneficial than reading music but I know this is not the purpose of the app.

3. My timing, pitch, and intonation are fine (I've been playing clarinet in bands for years, and play bass which requires very precise rhythm.) Even with headphones on, it just doesn't work.

4. Great work and keep it upIt is not a bad app it had a leader board for challenges and it is really fun to challenge with friends But how I wish we could have competitions where there are Finals Semi finals and Quarter FinalsGreat app, I played the sax years ago when I was 13/14 and recently started ago.

5. I've been playing the clarinet for 5 years, and needed to pick up the tenor for a class I'm taking (in a summer, mind you).

6. If you swipe back to the lesson screen, it will reset and work properly again.Currently first month in playing sax, and I can say it is a BLAST.

7. The test to make sure it heard me worked, but at the first song I couldn't get it to register more than two notes.

8. I've played clarinet for years, and thought this would be good to learn saxophone.

9. It's great to be able to use it when suits me because between looking after a home/kids and a job outside the home I find it hard to commit to a set time for lessons.

10. Please include an option to listen to the original song before trying to play it.

11. I wanted to try premium for the 7 days but when i click the 7 days free button, it just immediately wants to charge me the full yearly price with no 7 day trail.

Steps to Troubleshoot & Fix Saxophone Lessons Issues

1. Fix Saxophone Lessons Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Saxophone Lessons: Restarting the app will resolve most errors.
  2. Update the Saxophone Lessons App. Here is how:
    1. On Android goto PlayStore » Search for "Saxophone Lessons" » Open Saxophone Lessons - tonestro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Saxophone Lessons » click "UPDATE".
  3. Clear Saxophone Lessons - tonestro app cache: Clearing cached data will force your app to retrieve the latest data directly from Saxophone Lessons servers.
    1. On Android, goto Settings » Apps » Select "Saxophone Lessons - tonestro" » click Storage » click "Clear Cache".
  4. Check Saxophone Lessons app permissions. If any of these permissions required to use your device's features are disenabled, Saxophone Lessons might not work.
  5. Uninstall and reinstall Saxophone Lessons. If nothing else has worked, completely uninstall Saxophone Lessons then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Saxophone Lessons not working


2. Fix Saxophone Lessons Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Saxophone Lessons be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Saxophone Lessons not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Saxophone Lessons may not be able to connect to the Internet when running in the background.

Reported Issues