Contact SyncUP KIDS Customer Service

Why should I report an Issue with SyncUP KIDS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of T-Mobile USA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The SyncUP KIDS App allows Parents/Guardians to invite family to share their phone locations, send and receive SOS alerts, and connect SyncUP KIDS Watches to be aware of their location, add parent-approved contacts, and assign tasks. • Kids can call and text with an on-screen keyboard and send video/voice messages to unlimited guardian-approved contacts—no spam, no wrong numbers.

2. The SyncUP KIDS Watch and SyncUP KIDS App are the perfect combination to help parents stay connected and close to their kids, even when apart.

3. Know where your kids are with real-time secure location tracking and virtual boundary alerts. • You can invite family and friends to share their phone or Kids Watch locations. • Have comfort knowing your child can alert their designated emergency contacts with the touch of the Help button or quickly reach 911. • Manage contacts, monitor calls, and message logs to ensure only trusted people are in touch with your child. • Keep kids on track with tasks, reminders, rewards, and fun features like alarm, timer, and stopwatch. • Enable School Mode to quiet notifications and limit access to certain features so your child can focus. • The watch includes a 5MP camera to snap pictures and a step counter for parents to set goals and see steps. • Designed for kids with a water-resistant IP68 rating and a long-lasting battery for all-day use. • Choose a character or watch a theme and play games.

1. The app itself, though, is extremely buggy, doesn't always open, and was nearly impossible to sign into in the beginning, and T-mobile support had a hard time helping with the issues.We just got this along with the watch and my gripe is the location is never correct, and it's always saying connecting to watch forever.

2. Should have stuck with Verizon instead of T-Mobile.Got this watch as a communication and location tracking tool which has worked great.

3. The geofacing is also really bad, I usually get a notification about one hour after my kid left the configured perimeter what is the point pf that feature? Also won't call many timesThe watch is ok but it's tracking feature is lacking.

4. I don't think the watch knows it's not paired! It's frustrating because I cannot figure out how to fix this!!The watch itself has been really handy, and the functionality is pretty good.

5. Great watch overall!After considering all of the negative reviews, I'm glad to report my experience has only been pleasant so far.

6. Only downside is sometimes there's a delay in updating their location so I would have to close and reopen the app a couple of times to get the watch and app to finally synchronize.

7. When I try to pair it, the watch never shows the screen displayed on my app.

8. I'm about ready to return the watch and go with something else.After several months, the watch has come unpaired from my phone.

9. My son (11) said a good game to add to the watch would be geometry dash.

10. If my daughter is in text messaging and clicks on the keyboard instead of the microphone by mistake for example, she has to go all the way back to the home screen and start over rather than simply being able to go back to the previous screen.

11. 100% considering returning the watch becasue of this.

1. Fix SyncUP KIDS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SyncUP KIDS: Restarting the app will resolve most errors.
2. Update the SyncUP KIDS App. Here is how:
   1. On Android goto PlayStore » Search for "SyncUP KIDS" » Open SyncUP KIDS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SyncUP KIDS » click "UPDATE".
3. Clear SyncUP KIDS app cache: Clearing cached data will force your app to retrieve the latest data directly from SyncUP KIDS servers.
   1. On Android, goto Settings » Apps » Select "SyncUP KIDS" » click Storage » click "Clear Cache".
4. Check SyncUP KIDS app permissions. If any of these permissions required to use your device's features are disenabled, SyncUP KIDS might not work.
5. Uninstall and reinstall SyncUP KIDS. If nothing else has worked, completely uninstall SyncUP KIDS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SyncUP KIDS not working

2. Fix SyncUP KIDS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SyncUP KIDS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SyncUP KIDS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SyncUP KIDS may not be able to connect to the Internet when running in the background.