Published by Time and Date AS

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World Clock Customer Insights

1. When I set alarm for different time zones the alarms simply don't work 😓 I miss these tasks because of the nonworking feature.

2. (And yes, I bought the pro version.) If I had one suggestion it would be to vertically center the time in your widgets - they look a little unbalanced.Listing the different clocks works fine, but you can do that with the default android clock app.

3. Even the widgets are unnecessarily large given the minimal information displayed.I really like the way you present the information for each time zone with little clocks, then back it up with additional graphics with information about the time zone, time changes, etc.

4. I use UTC time often (appointments, weather reports, etc) The app has a 2x1 homescreen widget, which I've configured for UTC for quick-glance - Awesome! But! It changed from white-on-black to black-on-white, which isn't suitable for my phone's dark-mode theme.

5. The native android clock does all this, has more options (alarms by day of the week; widget style; ringtones), and looks better - so there's no reason to waste space on this app that does no more and looks worse.I use this app when I have to keep up with tasks from other continents.

6. It is a waste of the user's time, and completely detracts from the value of the app.Good comprehensive information on timezones and daylight savings.

7. Hope you guys decide to add that functionality, I'll definitely redownload the app then!Alarm clock in the app only works when the app is open.

8. So the most basic of features don't work, and it's not intuitive to use.The app is crippled by the inability to set an alarm as repeating.

9. Love the details provided for time zones and daylight saving change dates, and the clear indication of time ahead or behind local time.

10. But in fact you can only set a list of time zones, reorder the list, and set alarms.

11. I was particularly interested in the alarm, but you can't set repeating alarms so it's not the most useful.

Steps to Troubleshoot & Fix World Clock Issues

1. Fix World Clock Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart World Clock: Restarting the app will resolve most errors.
  2. Update the World Clock App. Here is how:
    1. On Android goto PlayStore » Search for "World Clock" » Open World Clock by timeanddate.com » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for World Clock » click "UPDATE".
  3. Clear World Clock by timeanddate.com app cache: Clearing cached data will force your app to retrieve the latest data directly from World Clock servers.
    1. On Android, goto Settings » Apps » Select "World Clock by timeanddate.com" » click Storage » click "Clear Cache".
  4. Check World Clock app permissions. If any of these permissions required to use your device's features are disenabled, World Clock might not work.
  5. Uninstall and reinstall World Clock. If nothing else has worked, completely uninstall World Clock then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing World Clock not working


2. Fix World Clock Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make World Clock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to World Clock not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, World Clock may not be able to connect to the Internet when running in the background.

Reported Issues

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