Contact 10props Customer Service

Why should I report an Issue with 10props?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 10props, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Interfere is so poor and app is so laggy.

1. Fix 10props Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 10props: Restarting the app will resolve most errors.
2. Update the 10props App. Here is how:
   1. On Android goto PlayStore » Search for "10props" » Open 10props » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 10props » click "UPDATE".
3. Clear 10props app cache: Clearing cached data will force your app to retrieve the latest data directly from 10props servers.
   1. On Android, goto Settings » Apps » Select "10props" » click Storage » click "Clear Cache".
4. Check 10props app permissions. If any of these permissions required to use your device's features are disenabled, 10props might not work.
5. Uninstall and reinstall 10props. If nothing else has worked, completely uninstall 10props then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 10props not working

2. Fix 10props Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 10props be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 10props not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 10props may not be able to connect to the Internet when running in the background.