Contact My Telstra Customer Service

Why should I report an Issue with My Telstra?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Telstra Corporation Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tracking your order? Making a payment? Getting help? • Just send us a message and you’ll be notified when we reply. • Update personal details, track payments, manage your services and more. • Track your usage, turn on auto recharge, and get in control of your plan. • Monitor outages, restart your modem and check your internet speed. • Access exclusive offers and get rewarded just by making your payments on time. • From devices to accessories, shop the latest tech at your fingertips. • With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

1. I live 1h from The nearest place to buy a recharge voucher so not being able to purchase online is EXTREMELY frustrating! Sort you're s##t out telstra!App is rubbish! It does NOT update with everything else, but instead waits until you need to pay a bill quickly, then demands to be updated.

2. Can't believe a Telco the size of Telstra doesn't have a top shelf functional app.How can a multi billion dollar business invest so little into it's app which it uses to collect payments from it's customers? I have no clue why, but this app very well may be the most poorly optimized and designed I've ever seen.

3. Do you even want my money?This App is useless, I've turned my phone on and off, im constantly updating it, I've even deleted the app and redownloaded it but still after 6 months of trying I've still not been able to use it for a recharge NOT ONCE! I've delete it.

4. To be fair, the app is the same thing as their website, which also can't support critical tasks like updating direct debit details.

5. Zero functionality and obvious total lack of customer service and customer care, because if there was it would've been fixed by now, shows the lack of commitment to loyal customers, old and new 🙈🙊Terrible app.

6. No support available when call centres are closed which is understandable, but at least provide a way to send emails/ messages.Has been fine and continues to be fine with prepaid services.

7. It does this very frustrating thing where it doesn't auto update, but rather waits till you pay your account.

8. Then when I do I need to sign in, only when I do there is an error and it can't display my account except if I close the error message I can... I just recharged yesterday after more than the normal aggravations from the app glitching only to get a message alerting me that my credit will expire today.

9. What the hell is going on telstra? My primary service not shown? How? Why? Update: I have previously deleted and reinstalled the app, it's had no effect.

10. Oh BTW, I can't pay my bill until this is fixedApp is totally useless never loads, always saying an error has occurred, refresh button has never worked.

11. The app does the job but the Recommended for You section is just ads pushing products and streaming services, you need to scroll down the bottom to see any potential member benefits.

1. Fix My Telstra Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Telstra: Restarting the app will resolve most errors.
2. Update the My Telstra App. Here is how:
   1. On Android goto PlayStore » Search for "My Telstra" » Open My Telstra » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Telstra » click "UPDATE".
3. Clear My Telstra app cache: Clearing cached data will force your app to retrieve the latest data directly from My Telstra servers.
   1. On Android, goto Settings » Apps » Select "My Telstra" » click Storage » click "Clear Cache".
4. Check My Telstra app permissions. If any of these permissions required to use your device's features are disenabled, My Telstra might not work.
5. Uninstall and reinstall My Telstra. If nothing else has worked, completely uninstall My Telstra then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Telstra not working

2. Fix My Telstra Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Telstra be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Telstra not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Telstra may not be able to connect to the Internet when running in the background.