Contact Osmo Parent Customer Service

Why should I report an Issue with Osmo Parent?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tangible Play to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Osmo Parent offers grown-ups insight into their kids' daily activity and progress within Osmo games, plus activity ideas and conversation topics to use outside of screen time.

2. Osmo is connecting kids around the world to a new, healthy, and hands-on learning experience that promotes creativity, problem solving, and social interaction.

1. On a positive note, my daughter absolutely loves her Osmo.Not sure why others find this so hard - it is actually super simple! We got the Creative Genius set for the Amazon Fire Tablet and my 5 year old loves it all: Monster, Masterpiece, Words, Detective.

2. It's able to send push notifications, however when the application is launched or one of those push notifications is tapped, you're greeted with a hanging "Osmo" splash screen.The app does not sync with my child's progress.

3. The hype from marketing was not consistent with the reality of a device & reflector (?) system that does just... not... work... The package "presents" as super easy - scan a QR & get going.

4. Seems like knowing the actual words my kid spelled or even being able to add specific words that are on his spelling list would make it more helpful.It's nice that I can see what they were working on.

5. I bought nearly every game for Osmo and struggled to get it all setup on a Fire Tablet in kids unlimited.

6. What a joke.Seems like great gift for kids however the set up is frustrating, annoying, you have to swit3cg back and forth between registering through one website, then again on parental app, half the stuff doesnt work.

7. Spent 3hrs trying to figure out how this stupid system works and still no luck! Returning back to store tomorow.

8. Each game the genius set come with you have to download and load the game onto the app, which btw if you have android NONE of the games actually exist to download.

9. I also wish it was easier to figure out what games we can play with the items we have.I can not review the media/pictures my daughter created.

10. It would be nice if the store showed what add ons we can get to play different games and not repeats of what we already have too.

11. When we went online to order the "spacer," we were sent another reflector & the monotonous insanity began again...Constantly having to put in a code from your email sucks.

1. Fix Osmo Parent Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Osmo Parent: Restarting the app will resolve most errors.
2. Update the Osmo Parent App. Here is how:
   1. On Android goto PlayStore » Search for "Osmo Parent" » Open Osmo Parent » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Osmo Parent » click "UPDATE".
3. Clear Osmo Parent app cache: Clearing cached data will force your app to retrieve the latest data directly from Osmo Parent servers.
   1. On Android, goto Settings » Apps » Select "Osmo Parent" » click Storage » click "Clear Cache".
4. Check Osmo Parent app permissions. If any of these permissions required to use your device's features are disenabled, Osmo Parent might not work.
5. Uninstall and reinstall Osmo Parent. If nothing else has worked, completely uninstall Osmo Parent then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Osmo Parent not working

2. Fix Osmo Parent Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Osmo Parent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Osmo Parent not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Osmo Parent may not be able to connect to the Internet when running in the background.