Contact Points Scan Customer Service

Why should I report an Issue with Points Scan?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Straight Path Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Simply scan the book’s ISBN (barcode) using your device's camera as a scanner and one screen later; you’ll see the book’s AR™ level, point value and quiz number.

2. Straight Path Apps brings you the easiest, most convenient way to learn a book ‘s AR™ point value and level when you’re on the go.

3. Points Scan lets you scan a book’s barcode with your smart phone and instantly link to AR™ information.

4. Want to know how many Accelerated Reader™ points a book is worth?

5. Points Scan includes both a title and author search, as well.

6. If your book doesn't have a barcode, no problem!

7. Renaissance Learning™ developed Accelerated Reader ™ and is no way associated with Straight Path Apps.

1. Would like it to be a little more intuitive as it took a while to figure out how to remove books from the favorite list (you would think clicking the star again would do it but it doesn't) and a confirmation asking if you're sure you'd like to remove a book from your favorite list would be nice, too.Love the app.

2. Will be uninstalling immediately.Some books will not scan, but it has the option to type in the author or title.I have found that using the author works better.

3. The book is never listed and the older books are impossible to find, no matter if it's the title, author or both.

4. I wish it interfaced with the ability to submit requests for books to be added to the system (it have to go to the AR website to do that).I use this app all of the time to check the AR points and levels on books for my kids.

5. It definitely works for finding the AR levels which is what I needed it for.It hard to find the books for my child's AR points.

6. Also wish it had a book list builder and / or class library manager fuction.It mostly works well but sometimes can't find the book.

7. It makes buying new books in the correct reading grade level easier and I like knowing the AR points of books when i buy them.

8. I do like the "favorite" feature so I can save all the books my kids need to test on and remove them when they're done.

9. It's a but annoying but otherwise I like it.I attempted to scan six separate books not one of them came up on the scanner.

10. My only issue is that if the book doesn't come up using the barcode then you have to enter the title perfectly or else the book won't come up.

11. It provides the important info you need to level your classroom library, AR level, quiz number, and AR points.

1. Fix Points Scan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Points Scan: Restarting the app will resolve most errors.
2. Update the Points Scan App. Here is how:
   1. On Android goto PlayStore » Search for "Points Scan" » Open Points Scan » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Points Scan » click "UPDATE".
3. Clear Points Scan app cache: Clearing cached data will force your app to retrieve the latest data directly from Points Scan servers.
   1. On Android, goto Settings » Apps » Select "Points Scan" » click Storage » click "Clear Cache".
4. Check Points Scan app permissions. If any of these permissions required to use your device's features are disenabled, Points Scan might not work.
5. Uninstall and reinstall Points Scan. If nothing else has worked, completely uninstall Points Scan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Points Scan not working

2. Fix Points Scan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Points Scan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Points Scan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Points Scan may not be able to connect to the Internet when running in the background.