Published by Square, Inc. on Apr 12, 2024

Report an issue with Square Team.
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Why should I report an Issue with Square Team?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Square, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Square Team

1. And if team members are paid through Square Payroll, they have access to their pay stubs and tax forms right on their mobile phones. • Messaging: Real-time messaging for the whole team, eliminating the need to share phone numbers. • Announcements: Easily broadcast important announcements, news, and updates to everyone on the team. • Team-initiated scheduling: Empower your team to request time off, swap shifts, and claim open shifts directly from the Square Team app. • Timecards, schedules and estimated pay: Team members can view timecards, scheduled hours, and view estimated pay. • Clock in and out: Enable team members to clock in and out, take breaks, and get notifications. • Our team of specialists will take care of the rest—we pay your team, file your payroll taxes, and send your tax payments to federal and state tax agencies. • Quickly see all of the team members at your location, edit team member information directly in the app, or resend invites to the team. • Team members can update personal and account settings on the go.

2. Built for businesses using Square, the app enables employees to clock in and out on their phones instead of at the POS, which saves time and eliminates the need for team members to crowd around the POS to clock in.

3. Team members can see when and where they’re scheduled to work, pick up open hours, and make sure their work schedule fits with their personal one.

4. Your whole team can chat using real-time messaging and employers can send out important updates and announcements so the whole team stays in the know.

5. Employers using Square Payroll can easily pay their team, automatically importing timecards, tips, and commissions.

6. Square Team app is the one place for your team to communicate, manage schedules, access timecards, and stay in sync — all on the go.

7. Employers can manage teams more easily, adjust schedules, and empower their employees by putting critical shift information at their fingertips.

8. It also allows them to see their hours worked, breaks, overtime, and estimated pay.

9. It also allows them to see their hours worked, breaks, overtime, and estimated pay.

10. Download the Square Team app and invite your team members now.

Square Team Customer Insights

1. I just press the button repeatedly, and nothing happens... I would be embarrassed if I worked for this company.The app worked fine when I started using it, recent updates has the Clock In page constantly refresh not reading button presses until you close the app and reopen it hoping that when you do manage to Clock In the app won't Clock Out on you while you're busy working which has happened to me before! Yes I uninstalled and reinstalled it, I noticed little to no difference! P.S. I'm using an Android 11 phone and they recommend 7 or higher.This app sucks.

2. PLEASE fix!!!! Got to work this morning and now I can't log in at all! Says that my account is inactive! What's weird is I actually got a notification to clock in!?!?!🤬Crash, crash....crash, failed to connect *endless loading screen...crash*. Also, every few weeks it forgets my biometric login.

3. At 1st I thought it was just me but I started to realize that the app would Sign me out at random times so when I had to take a break I would hit the break button but it reloaded and then I'd be locked out and when I log backin it would never was counted.

4. I have missed scheduled appointments due to this serious malfunction.Had no issues really until the recent update.

5. This app is playing Russian roulette with my money.Please fix! This update is making everything slow.

6. This morning I'm trying to look at my schedule and the only thing that is loading is the "Home" or "schedule" banner at the top.

7. I have tried for 5 minutes plus to access the app and it is so slow and showing blank screens when it finally loads.

8. I have made changes to the settings on my phone, and I have reset, uninstalled, re-installed, messed with settings again.

9. Still somewhat slow, but working for me.I use this app regularly for work.

10. Having an app that has the purpose of keep track of my time on the job, yet it can take me 5-10 minutes to troubleshoot this horribly optimized app.

11. Please push out another update today! Update: it is working better now.

Steps to Troubleshoot & Fix Square Team Issues

1. Fix Square Team Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Square Team: Restarting the app will resolve most errors.
  2. Update the Square Team App. Here is how:
    1. On Android goto PlayStore » Search for "Square Team" » Open Square Team » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Square Team » click "UPDATE".
  3. Clear Square Team app cache: Clearing cached data will force your app to retrieve the latest data directly from Square Team servers.
    1. On Android, goto Settings » Apps » Select "Square Team" » click Storage » click "Clear Cache".
  4. Check Square Team app permissions. If any of these permissions required to use your device's features are disenabled, Square Team might not work.
  5. Uninstall and reinstall Square Team. If nothing else has worked, completely uninstall Square Team then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Square Team not working


2. Fix Square Team Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Square Team be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Square Team not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Square Team may not be able to connect to the Internet when running in the background.

Reported Issues