Published by Square, Inc. on Dec 6, 2024

contact Square Team Chat with our AI-based Square Team Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Square Team?



characters left:

Why chat with our AI Square Team Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Square Team.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Square Team image 1   contact Square Team image 2


What users are saying

1. I just press the button repeatedly, and nothing happens... I would be embarrassed if I worked for this company.The app worked fine when I started using it, recent updates has the Clock In page constantly refresh not reading button presses until you close the app and reopen it hoping that when you do manage to Clock In the app won't Clock Out on you while you're busy working which has happened to me before! Yes I uninstalled and reinstalled it, I noticed little to no difference! P.S. I'm using an Android 11 phone and they recommend 7 or higher.This app sucks.

2. PLEASE fix!!!! Got to work this morning and now I can't log in at all! Says that my account is inactive! What's weird is I actually got a notification to clock in!?!?!🤬Crash, crash....crash, failed to connect *endless loading screen...crash*. Also, every few weeks it forgets my biometric login.

3. At 1st I thought it was just me but I started to realize that the app would Sign me out at random times so when I had to take a break I would hit the break button but it reloaded and then I'd be locked out and when I log backin it would never was counted.

4. I have missed scheduled appointments due to this serious malfunction.Had no issues really until the recent update.

5. This app is playing Russian roulette with my money.Please fix! This update is making everything slow.

6. This morning I'm trying to look at my schedule and the only thing that is loading is the "Home" or "schedule" banner at the top.

7. I have tried for 5 minutes plus to access the app and it is so slow and showing blank screens when it finally loads.

8. I have made changes to the settings on my phone, and I have reset, uninstalled, re-installed, messed with settings again.

9. Still somewhat slow, but working for me.I use this app regularly for work.

10. Having an app that has the purpose of keep track of my time on the job, yet it can take me 5-10 minutes to troubleshoot this horribly optimized app.

11. Please push out another update today! Update: it is working better now.

Steps to Troubleshoot & Fix Square Team Issues

1. Fix Square Team Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Square Team: Restarting the app will resolve most errors.
  2. Update the Square Team App. Here is how:
    1. On Android goto PlayStore » Search for "Square Team" » Open Square Team » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Square Team » click "UPDATE".
  3. Clear Square Team app cache: Clearing cached data will force your app to retrieve the latest data directly from Square Team servers.
    1. On Android, goto Settings » Apps » Select "Square Team" » click Storage » click "Clear Cache".
  4. Check Square Team app permissions. If any of these permissions required to use your device's features are disenabled, Square Team might not work.
  5. Uninstall and reinstall Square Team. If nothing else has worked, completely uninstall Square Team then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Square Team not working


2. Fix Square Team Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Square Team be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Square Team not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Square Team may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!