Published by YELOMO

Report an issue with AIR Remote FREE.
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Why should I report an Issue with AIR Remote FREE for Apple TV?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of YELOMO to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AIR Remote FREE for Apple TV

1. It uses the infrared blaster to replace or extend your Apple TV remote in an smart way.

2. Jailbreaking your Apple TV is not required, because AIR Remote uses default infrared codes.

3. Additionally you cam press and hold the play/pause or OK Button for additional functions , like you would do with your classic Apple TV remote.

4. AIR Remote is available for the most common android devices with built in infrared support (please see below).

5. If the light of your Apple TV flashes and there is no other reaction , please check if your silver Apple TV remote is still paired and unpair it.

6. AIR Remote lets you control your Apple TV with your Android phone.

7. AIR Remote is also compatible with any Mac products with infrared receiver (introduced since 2005).

8. On the sidebar you will find the choice between the original remote and the swipe view.

9. No more being elbow-deep in the sofa cushions looking for your lost remote!

10. Only working on devices with built-in infrared blaster!

11. Please consider that not every Custom ROM has built-in infrared support!

AIR Remote FREE Customer Insights

1. Device in question is a first generation apple tv and samsung android phone.Another remote that functions poorly, visually looks subpar, and contains no use other than eating up my storage.This application does not open on my phone (Honor 7).

2. I get a white screen for a second or two before it crashes.I installed it, the box is connected to the HDMI, the new password is in my phone but it still tells no, "No thanks".

3. Looks great looking, but as soon as I tapped 'Get Started', they said that it cannot be used on my device, which is an Android Honor 7S.

4. Not ideal.It works on Xiaomi phone with infrared support, I just had to turn on the option for old codes in settings.

5. You press on it to open it and it just brings you to a white screen and then closes it out to return to the screen you were at before.

6. UselessIt claims that it can control a MacBook and/or an Apple TV (but which generation?).

7. It will not work with my ASUS Chromebook C202SA (2017) because it needs a built in infared transmitter! Not many phones have this.

8. Then it says: this device is not supported, and hangs.

9. It works really well.Device not supported.

10. Very disappointedApp does not open.

11. I was hopeful, now just sad.It is affordable and we can use it anytime because I can watch every day and night.

Steps to Troubleshoot & Fix AIR Remote FREE Issues

1. Fix AIR Remote FREE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AIR Remote FREE: Restarting the app will resolve most errors.
  2. Update the AIR Remote FREE App. Here is how:
    1. On Android goto PlayStore » Search for "AIR Remote FREE" » Open AIR Remote FREE for Apple TV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AIR Remote FREE » click "UPDATE".
  3. Clear AIR Remote FREE for Apple TV app cache: Clearing cached data will force your app to retrieve the latest data directly from AIR Remote FREE servers.
    1. On Android, goto Settings » Apps » Select "AIR Remote FREE for Apple TV" » click Storage » click "Clear Cache".
  4. Check AIR Remote FREE app permissions. If any of these permissions required to use your device's features are disenabled, AIR Remote FREE might not work.
  5. Uninstall and reinstall AIR Remote FREE. If nothing else has worked, completely uninstall AIR Remote FREE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AIR Remote FREE not working


2. Fix AIR Remote FREE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AIR Remote FREE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AIR Remote FREE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AIR Remote FREE may not be able to connect to the Internet when running in the background.

Reported Issues