Contact Splashtop Add-on Customer Service

Why should I report an Issue with Splashtop Add-on: Samsung?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Splashtop to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This add-on enables remote control of a Samsung device through the Splashtop SOS app or Splashtop Streamer app by a technician using Splashtop Rugged & IoT Remote Support with proper commercial license required. 1. 2. 3. 1. 2. 3.

2. Use the Splashtop Rugged & IoT Remote Support product that you obtained from Splashtop to remotely access and control the device.

3. **Notice: This add-on supports Samsung device with Knox 2. 7. 1 and up.

1. Please list prerequisites and disallow download if Device Not Supported, instead of wasting my time.Engineering did a great job in here with the Knox Add-on.

2. With the right licensing, this is a very effective tool for assisting field workers without needing the tablet sent to me.Wasted time.

3. Download this, then it needs that, only to be told "Device Unsupported" for my Galaxy S5.

4. Was not told I would need this add-on, but setting it up was simple.

5. Delete, delete, delete.

6. I want my 20 min back.

1. Fix Splashtop Add-on Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Splashtop Add-on: Restarting the app will resolve most errors.
2. Update the Splashtop Add-on App. Here is how:
   1. On Android goto PlayStore » Search for "Splashtop Add-on" » Open Splashtop Add-on: Samsung » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Splashtop Add-on » click "UPDATE".
3. Clear Splashtop Add-on: Samsung app cache: Clearing cached data will force your app to retrieve the latest data directly from Splashtop Add-on servers.
   1. On Android, goto Settings » Apps » Select "Splashtop Add-on: Samsung" » click Storage » click "Clear Cache".
4. Check Splashtop Add-on app permissions. If any of these permissions required to use your device's features are disenabled, Splashtop Add-on might not work.
5. Uninstall and reinstall Splashtop Add-on. If nothing else has worked, completely uninstall Splashtop Add-on then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Splashtop Add-on not working

2. Fix Splashtop Add-on Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Splashtop Add-on be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Splashtop Add-on not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Splashtop Add-on may not be able to connect to the Internet when running in the background.