Contact SolarEdge Monitoring Customer Service

Why should I report an Issue with SolarEdge Monitoring?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SolarEdge Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The monitoring app is being replaced with new apps.

2. We will be ending support for the monitoring app by end of 2024.

1. Also, the time lag between data refresh is about 4 hours - this is a smaller issue than having access to consumption, heat (and other factors).It's nice to see my power generation, but I really wanted to see it in real time.

2. Also the image on the download page shows production vs using and the app doesn't show that.Excellent app! Love seeing energy from each panel.

3. It's too new (7 months) for us to see hardware problems... I'll chime in on that when/if it happensWould make it more useful if it could show the power I'm using along with whats generated.

4. Now i can monitor specific performance parameters of the inverter and look at how each panel is producing their portion of total energy.

5. I won't repeat (except to nod to) the problems about update frequency and notifications... these haven't been an issue for us yet... but they are still features that should be incorporated in the app.

6. Kind of the whole point switching to my own solar was to monitor my power consumption of my own power source.

7. Would like a refresh option at least, to be able to see what my generation is right now as well as how much power I've actually consumed.

8. The screenshots of the app have this chart, but not the app itself? Wrong advertising? The power generated depends on the heat; it would be great to have an overlay of the temperature.

9. It appears as though we've randomly picked up nearly 30kwh somewhere... But if you total the days up that we've had the system, it doesn't come out correctly.

10. I was told I would be able to fully monitor and control my system.

11. Ok, After a month of good operation, it is not reading any energy prdctn.It's a little slow to load information, but okay.

1. Fix SolarEdge Monitoring Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SolarEdge Monitoring: Restarting the app will resolve most errors.
2. Update the SolarEdge Monitoring App. Here is how:
   1. On Android goto PlayStore » Search for "SolarEdge Monitoring" » Open SolarEdge Monitoring » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SolarEdge Monitoring » click "UPDATE".
3. Clear SolarEdge Monitoring app cache: Clearing cached data will force your app to retrieve the latest data directly from SolarEdge Monitoring servers.
   1. On Android, goto Settings » Apps » Select "SolarEdge Monitoring" » click Storage » click "Clear Cache".
4. Check SolarEdge Monitoring app permissions. If any of these permissions required to use your device's features are disenabled, SolarEdge Monitoring might not work.
5. Uninstall and reinstall SolarEdge Monitoring. If nothing else has worked, completely uninstall SolarEdge Monitoring then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SolarEdge Monitoring not working

2. Fix SolarEdge Monitoring Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SolarEdge Monitoring be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SolarEdge Monitoring not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SolarEdge Monitoring may not be able to connect to the Internet when running in the background.