Contact mySolarEdge Customer Service

Why should I report an Issue with mySolarEdge?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SolarEdge Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. * To get monitoring permissions, contact your installer. ** For energy usage monitoring, a consumption meter is required.

1. The most recent update is GREAT! The "check" to include/exclude data interactively is a great new feature and the Energy Balance clearly explains power "to" and "from." Love the color choices for each data point.

2. Nobody thought it would be smart to add a push notification to the app to alert the customer?Works well for me! Stays in sync with what my panels are doing and shows me graphs for each day, week, month, year, and billing cycle.

3. It is slow, and I feel that's not the experience users should receive when it is being made mandatory to migrate to another app.Is great until the connection stalls and stops recording your data.

4. Also, I recently have an inverter replaced, and all historical data was wiped out.The new version is much less functional than the previous one that I had rated as exceptionally good.

5. Well done!Unable to update data to real or current time.

6. At this moment, for example, my app doesn't display the battery or the grid power at all and it tells me I'm only producing 2.2kw, even though my utility meter shows that we're exporting almost 9 kw.

7. I no longer see the graph that breaks down my solar production, usage, battery usage, and what goes back to the grid.

8. Update: 5/23/2023 Now this app won't show ANY production data! It displays data for a few days and then nothing for a week or more.

9. This app has turned into total junk!When I first got my system, setting up the battery with the installer was extremely difficult.

10. I like clicking on the graphs and inspecting the data points to see precise values.

11. Unable to understand the reason behind not seeing the output real time.

1. Fix mySolarEdge Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mySolarEdge: Restarting the app will resolve most errors.
2. Update the mySolarEdge App. Here is how:
   1. On Android goto PlayStore » Search for "mySolarEdge" » Open mySolarEdge » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mySolarEdge » click "UPDATE".
3. Clear mySolarEdge app cache: Clearing cached data will force your app to retrieve the latest data directly from mySolarEdge servers.
   1. On Android, goto Settings » Apps » Select "mySolarEdge" » click Storage » click "Clear Cache".
4. Check mySolarEdge app permissions. If any of these permissions required to use your device's features are disenabled, mySolarEdge might not work.
5. Uninstall and reinstall mySolarEdge. If nothing else has worked, completely uninstall mySolarEdge then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mySolarEdge not working

2. Fix mySolarEdge Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mySolarEdge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mySolarEdge not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mySolarEdge may not be able to connect to the Internet when running in the background.