Published by TUI Poland on Dec 12, 2024

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Why should I report an Issue with TUI - Travel agency?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TUI Poland to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TUI - Travel agency

1. The free app ‘TUI Poland - travel agency, hotels and holidays’ is the perfect tool to ensure you don't miss out on any of the special holiday offers and book your dream trip and the best hotel wherever you are.

2. Choose from the most beautiful European destinations: Greece, Bulgaria, Spain, Canary Islands, Cyprus, Croatia, Italy, Sardinia, Portugal, Madeira, Albania and the most fascinating exotic destinations: Mauritius, Dominican Republic, Kenya, Mexico or Jamaica.

3. Advanced filtering and sorting options will allow you to choose the perfect holiday for your needs. ✈ will show you the lowest price for which you will buy a trip on a particular day.

4. Download the TUI app and choose a new destination and hotels from special First and Last Minute offers!

5. Are you looking for a holiday in an exotic and remote corner of the world, an all-inclusive package holiday or a self-drive journey?

6. Hundreds of travel offers around the world available in one free app? With TUI, it's possible!

7. Using the TUI app, you will also receive announcements about price changes for tours, travel and other offers.

8. Thanks to the colourful ribbons, you will find out if your chosen holidays, hotels or roundtrips are discounted.

9. Hotels, holidays, favourite destinations and promotions at your fingertips.

10. Realise your dream of travelling to the most interesting corners of the world easily with the TUI Poland app.

11. Book holidays quickly and intuitively with the TUI app.

TUI Customer Insights

1. Ofter redirects to web pages, so app is not that useful.Logging to Your app takes minutes if not hours... and that's not a connectivity issue, because other apps seems to be working without any problemsIt includes revelat information about trip.

2. The prices shown on the main page are different than the prices shown once you click on the offer.

3. Every page took over 30 seconds to load, no matter on what connection.

4. The chat is too slow it tooks them 24 h to respond on a single question.Very clumsy to use.

5. Cheaters ! 👎Slowest app I ever had to deal with.

6. Very difficult to set parameters.

Steps to Troubleshoot & Fix TUI Issues

1. Fix TUI Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TUI: Restarting the app will resolve most errors.
  2. Update the TUI App. Here is how:
    1. On Android goto PlayStore » Search for "TUI" » Open TUI - Travel agency » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TUI » click "UPDATE".
  3. Clear TUI - Travel agency app cache: Clearing cached data will force your app to retrieve the latest data directly from TUI servers.
    1. On Android, goto Settings » Apps » Select "TUI - Travel agency" » click Storage » click "Clear Cache".
  4. Check TUI app permissions. If any of these permissions required to use your device's features are disenabled, TUI might not work.
  5. Uninstall and reinstall TUI. If nothing else has worked, completely uninstall TUI then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TUI not working


2. Fix TUI Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TUI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TUI not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TUI may not be able to connect to the Internet when running in the background.

Reported Issues