Contact Scan MyCitroën Customer Service

Why should I report an Issue with Scan MyCitroën?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Automobiles Citroen to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's easier and more effective to keep doing what I've been doing - keeping the actual manual in the storage tray under the front passenger seat.Sadly, whilst the handbook's text is visible, the pictures don't display.

2. Citroen service & reliability really isn't very good (just look at their rankings) so the issue is almost certainly with them & not the software writer's.I like the idea of having an app instead of a paper manual.

3. However, the information is very limited (e.g. no max load and other tech specs) and in some cases has been incorrect - for example such basic things as the headlamp light bulb types.

4. When it does work I'm quite glad to have the full manual on my phone.When selecting my car, I couldn't find my model.

5. Can't navigate app in full screen mode and can't get to main menu as it doesn't provide any menu options to move to different screen.

6. Makes me love the experience of driving my Citroen C3, and gives me detailed stats on how, when and where I drive... Something that if I drove another, overpriced-expensive-costly-german-made-brand, I would have had to pay an arm and a leg for this very same functionality...Buggy app.

7. So don't understand where all the positive reviews come from...It's definitely the way forward having an app instead of a huge handbook which often gets lost or spoiled over time.

8. Going direct to Citroen website produces a manual that freezes, with no download option.

9. Then it said it found my C4, it didn't! On the very first page I saw the keyfob was different, and on the next random selection so was the centre console.

10. Android 9 Moto g7 plus.Most of the time when I open it and click on SEARCH I don't get an onscreen keyboard so can't actually search for anything.

11. Good idea executed badly...Unfortunately, all the app gives me is a some error message in French.

1. Fix Scan MyCitroën Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Scan MyCitroën: Restarting the app will resolve most errors.
2. Update the Scan MyCitroën App. Here is how:
   1. On Android goto PlayStore » Search for "Scan MyCitroën" » Open Scan MyCitroën » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Scan MyCitroën » click "UPDATE".
3. Clear Scan MyCitroën app cache: Clearing cached data will force your app to retrieve the latest data directly from Scan MyCitroën servers.
   1. On Android, goto Settings » Apps » Select "Scan MyCitroën" » click Storage » click "Clear Cache".
4. Check Scan MyCitroën app permissions. If any of these permissions required to use your device's features are disenabled, Scan MyCitroën might not work.
5. Uninstall and reinstall Scan MyCitroën. If nothing else has worked, completely uninstall Scan MyCitroën then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Scan MyCitroën not working

2. Fix Scan MyCitroën Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Scan MyCitroën be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Scan MyCitroën not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Scan MyCitroën may not be able to connect to the Internet when running in the background.