Contact NEV Privacy Customer Service

Why should I report an Issue with NEV Privacy - Files Cleaner, A?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nevways to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. PHONE BOOST : Speed up your Phone, Boost the speed of your Android device, free up memory (RAM). ★ Hide Pictures : Keep your personal photos in safe space. - Hide your pictures easily from gallery, album or photos. - Love your own private gallery to view your pictures. - Keep your eyes prying and nosy friends away from your private pictures. ★ Hide Videos : Keep your personal videos in safe space. - Hide your videos easily from gallery, album or photos. - Enjoy your private video player, so that you can view your private videos in NEV Privacy. - Lock your Messenger, Gallery, Browser, Contacts, Email or any other apps you choose. - App Lock has PIN code or pattern security for locking/unlocking apps. - Fingerprint lock password is supported on Android 6. 0+ devices. - App Lock has random keyboard and invisible pattern lock. - Prevent friends from playing games and mess up with your data again! - NEV Privacy can hide its app icon and keep your privacy absolutely safe.

2. If you set Pattern Lock, click the icon at the top right corner of lock page then switch to pin lock screen and follow the steps that is describe in point number one just above. • Photos/Media/Files for Vault feature and customize your theme & wallpapers. • Camera for Snap photo of intruder and to get pictures and videos for Vault feature. • Storage Permission : This allows us to locally store some data when you are using the app for hiding your pics and videos. • Contacts permission for accessing contacts and profiles on the User's device, including the changing of entries.

3. Keep safe your sensitive or personal photos & videos from your photo gallery and secures private data with app lock function.

4. Hide Pictures, Hide Videos and Lock your apps with NEV Privacy.

5. Import your private images and videos in NEV Privacy, and nobody knows the existence of it except you. 
No.

6. Your information will kept confidential. • Phone permission for incoming call lock option.

7. If you set Pin Lock Screen, then click the icon at the top right corner of lock page, tap the 'forgot password'.

8. To enable Advanced Protection, please activate NEV Privacy as "device administrator".

9. FILES CLEANER : Files Cleaner is a storage manager that helps you free up space on your phone and find files faster.

10. Delete old photos and memes from chat apps and remove large, duplicate files.

11. It is not, Your files are stored only on your device, so please make sure to restore all your hidden files before transferring to new device or factory reset.

1. They may get your personal files to their servers and ur privacy may be leaked.this app is useful.. you can hide things.. photo, app, video.. also you can activate "break in" when someone tried to open your locked app.. it will automatically take the image of the guy who tried to open your apps.. also if you're a dumb and mistake your own pass surely it will take your own face and look at it in Nev privacy.. it won't take that pic in your gallery.. that's all.. this app is good no adsSo i kept my photos in my SD card and your stupid app just moves all of them back to internal memory, what kind of developers do that, you should make a better app instead of just something that doesnt come to par in expectation...this app needs to be deleted and you people need to go back to making simpler appsThis app do not work properly...it is showing to be updated bt when I'm updating it is not getting...

2. This app is not being opened from last 15 days... I have tried everything but it always shows that the app keeps stopping... I have many important files in it which was approx 3000.. if I loose access to this then I will lost many things... Please please do something so that if the app doesn't open even then i would have been get all the files stored in the app... Please 🥺It's perfectly good one but there is a problem during the hiding of the app.

3. When I have hided the app and tried to open after a day it wasn't opened and when I have uninstalled the app I have lost all my photos which are in the vault.

4. I would request to take certain immediate actions in order to resolve the same.I lost all of my important files only becuse of this app.

5. So please solve this problem as soon as possible.I'm unable to open the application since last few days which is so troublesome.

6. Lost my important documents and lots of pictures.

7. I stored 900+ images without knowing this fact.

8. Hope to get it resolved soon so I can access my data saved therein.

9. When you develop an app make sure everything is working properly then launch it.This app turn my gif images into jpg images.

10. Plz fix the problem, many of us have been facing huge problem regarding to this app.

11. I used this app to hide few files.

1. Fix NEV Privacy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NEV Privacy: Restarting the app will resolve most errors.
2. Update the NEV Privacy App. Here is how:
   1. On Android goto PlayStore » Search for "NEV Privacy" » Open NEV Privacy - Files Cleaner, A » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NEV Privacy » click "UPDATE".
3. Clear NEV Privacy - Files Cleaner, A app cache: Clearing cached data will force your app to retrieve the latest data directly from NEV Privacy servers.
   1. On Android, goto Settings » Apps » Select "NEV Privacy - Files Cleaner, A" » click Storage » click "Clear Cache".
4. Check NEV Privacy app permissions. If any of these permissions required to use your device's features are disenabled, NEV Privacy might not work.
5. Uninstall and reinstall NEV Privacy. If nothing else has worked, completely uninstall NEV Privacy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NEV Privacy not working

2. Fix NEV Privacy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NEV Privacy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NEV Privacy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NEV Privacy may not be able to connect to the Internet when running in the background.