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1. I've never rated an app this low before, but 7elevens low, low, low customer service has earned it.It was an ORDEAL trying to get the unresponsive app to just place an order; numerous prompts for location, notifications, etc.
2. It froze and wouldn't let me place an order because it was estimating delivery time, requiring me to restart the app.
3. When I was FINALLY able to place an order, the app straight-up crashed as my order was being placed requiring me to scan my ID and place the order again.Absolutely horrible.
4. The first order I placed, I was told there an error, so I tried one more time & it went through.
5. I'd say one big but simple change which is needed is the option to add a courier tip should occur after delivery is completed, not before the order is even sent.
6. But even now, checking the address 5 times didn't make a difference and I never received my order.Out of all the apps I've had over the last 10 years, this is the worse.
7. On 2 occasions items were left out of the order and no refund was made.
8. then when I went back to the order and deals screen the screen was just white.
9. Then, when my order gets here, its the wrong type of cigarettes.
10. I quit the app several times and finally it seemed to be working and was actually able to hit order.
11. The smallest dollar was 20% of an order and up from there (4.00, 5.00, 6.00). No way to do a custom amount.
Good morning,
I am requesting to cancel this service. This app has giving me many problems. The main issue I have is the drivers never bring me my free items when purchasing. This has happened almost every time i ordered. I want to cancel my subscription and REQUEST A REFUND on the subscription fee. Can I please have a REFUND ASAP. I would really appreciate it.
Armando Morales
760-583-9166
I want to cancel my trial subscription. It is under dtmercer000@redacted.
I have been trying to complete my order but keep getting an error msg (we are unable to process your order try agajn) the order won't go through but you have already taken the funds from debit card 38.43. This is the transaction number from my bank, 540897-7-11-36 7-11 36769 Denver, card ending in 6434 either process my order and deliver it or cancel the order and return my money.