Published by SecretTown Team

Report an issue with Box Music Player Pro.
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Why should I report an Issue with Box Music Player Pro - PowerAudio Player Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SecretTown Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Box Music Player Pro Customer Insights

1. UNISTALLIt takes some space but the performance very poor adds raining heavily uninstall immediately 😀Add right off the batt, Won't even let you check out the player before you remove adsStill figuring it out, i gave it a five star because it keep popping up asking me how l like itUnusable because of adsWorks great ! Happy to youse it ! 10/10Couldnt even get started.

2. Can't change screen cause you have to pay to get rid of adds.

Steps to Troubleshoot & Fix Box Music Player Pro Issues

1. Fix Box Music Player Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Box Music Player Pro: Restarting the app will resolve most errors.
  2. Update the Box Music Player Pro App. Here is how:
    1. On Android goto PlayStore » Search for "Box Music Player Pro" » Open Box Music Player Pro - PowerAudio Player Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Box Music Player Pro » click "UPDATE".
  3. Clear Box Music Player Pro - PowerAudio Player Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Box Music Player Pro servers.
    1. On Android, goto Settings » Apps » Select "Box Music Player Pro - PowerAudio Player Pro" » click Storage » click "Clear Cache".
  4. Check Box Music Player Pro app permissions. If any of these permissions required to use your device's features are disenabled, Box Music Player Pro might not work.
  5. Uninstall and reinstall Box Music Player Pro. If nothing else has worked, completely uninstall Box Music Player Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Box Music Player Pro not working


2. Fix Box Music Player Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Box Music Player Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Box Music Player Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Box Music Player Pro may not be able to connect to the Internet when running in the background.

Reported Issues