Contact Samsung My Files Customer Service

Why should I report an Issue with Samsung My Files?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can view long file names without ellipses using the "Listview" button. - Browse and manage files stored on your smartphone, SD card, or USB drive conveniently. .

2. You can also manage files stored on SD cards, USB drives and files in the cloud storage connected with your smartphone at the same time. 1.

3. You can hide any unused storage space from the main screen via the "Edit My Files home". 3.

4. Users can create folders; move, copy, share, compress, and decompress files; and view file details. . .

5. The Categories list: Types of files, including downloaded, document, image, audio, video, and installation files (. . .

6. "My Files" manages all the files on your smartphone, just like a file explorer on your computer.

7. Free up storage space easily by tapping the "Storage Analysis" button on the main screen. 2.

8. Provides a function used to analyze and free up storage space. ※ Supported features may be different depending on models.

9. The following permissions are required for the app service.

1. The first is "categories" and then there are six icons labeled Images, videos, audio, documents, downloads, and installation files.

2. I have an a70 with good memory and ram, but everytime an app tried to open files and import ANY type of file it crashes and shows me nothing but a black screen.

3. The SA feature does break down storage categories i.e. Images, Videos, Audio etc., but again you can't click into these categories and see what is using up the space.

4. Tired of nagging.Up until recently this has been my all time favorite file manager, I've been able to code, script, alter files, organize; you name it.

5. I guess a recent update caused mine and my husband's tablet to have the following issues: in "my files" you can access things within "internal storage".

6. You will completely lose whatever you were trying to do, creating a folder, rename a file, moving files or folders and must begin again.

7. Every time I open, it keeps begging for permission to access and sync, create and delete files on Google Drive.

8. Please fix this bug, as it's very annoying to see.Alright, I love My Files, it makes things easier to see and go through, but for some reason, I keep getting the "Storage space running out" notification Sounds normal, except 96% storage used.

9. Those "categories" images, videos, audio, documents, all crash every time I click the individual option.

10. It should show a list of folders in my internal storage, along with the folder size and the number of items it contains, with the ability to sort alphabetically or by folder size.

11. All it does is show you your largest files, which has very limited usefulness when you're trying to remove clutter and clear up space.

1. Fix Samsung My Files Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung My Files: Restarting the app will resolve most errors.
2. Update the Samsung My Files App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung My Files" » Open Samsung My Files » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung My Files » click "UPDATE".
3. Clear Samsung My Files app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung My Files servers.
   1. On Android, goto Settings » Apps » Select "Samsung My Files" » click Storage » click "Clear Cache".
4. Check Samsung My Files app permissions. If any of these permissions required to use your device's features are disenabled, Samsung My Files might not work.
5. Uninstall and reinstall Samsung My Files. If nothing else has worked, completely uninstall Samsung My Files then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung My Files not working

2. Fix Samsung My Files Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung My Files be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung My Files not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung My Files may not be able to connect to the Internet when running in the background.