Contact Samsung My Files Customer Service

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1. The first is "categories" and then there are six icons labeled Images, videos, audio, documents, downloads, and installation files.

2. I have an a70 with good memory and ram, but everytime an app tried to open files and import ANY type of file it crashes and shows me nothing but a black screen.

3. The SA feature does break down storage categories i.e. Images, Videos, Audio etc., but again you can't click into these categories and see what is using up the space.

4. Tired of nagging.Up until recently this has been my all time favorite file manager, I've been able to code, script, alter files, organize; you name it.

5. I guess a recent update caused mine and my husband's tablet to have the following issues: in "my files" you can access things within "internal storage".

6. You will completely lose whatever you were trying to do, creating a folder, rename a file, moving files or folders and must begin again.

7. Every time I open, it keeps begging for permission to access and sync, create and delete files on Google Drive.

8. Please fix this bug, as it's very annoying to see.Alright, I love My Files, it makes things easier to see and go through, but for some reason, I keep getting the "Storage space running out" notification Sounds normal, except 96% storage used.

9. Those "categories" images, videos, audio, documents, all crash every time I click the individual option.

10. It should show a list of folders in my internal storage, along with the folder size and the number of items it contains, with the ability to sort alphabetically or by folder size.

11. All it does is show you your largest files, which has very limited usefulness when you're trying to remove clutter and clear up space.

1. Fix Samsung My Files Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung My Files: Restarting the app will resolve most errors.
2. Update the Samsung My Files App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung My Files" » Open Samsung My Files » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung My Files » click "UPDATE".
3. Clear Samsung My Files app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung My Files servers.
   1. On Android, goto Settings » Apps » Select "Samsung My Files" » click Storage » click "Clear Cache".
4. Check Samsung My Files app permissions. If any of these permissions required to use your device's features are disenabled, Samsung My Files might not work.
5. Uninstall and reinstall Samsung My Files. If nothing else has worked, completely uninstall Samsung My Files then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung My Files not working

2. Fix Samsung My Files Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung My Files be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung My Files not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung My Files may not be able to connect to the Internet when running in the background.